Principal Systems Administrator - Helpdesk Sys Admin (25-501)

RELOCATION ASSISTANCE : No relocation assistance available

CLEARANCE TYPE : Top Secret

TRAVEL : Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come.

Northrop Grumman Space Systems—Launch and Missile Defense Systems offers an excellent opportunity for a Principal Systems Administrator – Helpdesk Sys Admin to join our team of skilled and diverse professionals.

This role, based at Schriever Space Force Base in Colorado Springs, CO, is crucial in supporting the U.S. President, the Secretary of Defense, and combatant commanders at strategic, regional, and operational levels.

The Command and Control, Battle Management, and Communications (C2BMC) program is a crucial component of the Missile Defense System.

The individual in this role will serve as the primary point of contact for all user interactions and issues, providing support through in-person visits, secure phone calls, email, and instant messaging.

Position Overview :

The C2BMC program provides a vital operational platform that enables the U.S. president, the Secretary of Defense, and combatant commanders at strategic, regional, and tactical levels to systematically plan missile defense operations, monitor battle progress, and actively control networked sensors and weapon systems to meet global and regional mission objectives.

Essential Functions :

• Reset user passwords
• Troubleshoot user VDI issues
• Install and troubleshoot applications for users
• Troubleshoot user thin client problems
• Collaborate with the Active Directory team and compliance / patching admins to update processes and procedures
• Monitor dedicated helpdesk phone lines and chat to handle requests from the C2BMC-G team
• Route user requests to the appropriate team for assistance

Basic Qualifications :

Preferred Qualifications :

What We Can Offer You :

Northrop Grumman offers a comprehensive benefits package and a work environment that promotes your growth, supporting both employees and the company's success.

The benefits provided by Northrop Grumman offer flexibility and control, allowing you to select options that best meet your needs and those of your family.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

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