Closing Manager

Closing Manager

Working closely with the Club Manager and the Assistant Club Managers, the Closing Manager is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. The Closing Manager is responsible for leading the Assistant Closing Manager, Recovery team, and Utility team, providing guidance, support, and oversight to ensure effective performance. In addition to team leadership, the manager is accountable for maintaining policies and procedures, delivering a positive service experience to members, providing Grand Opening Look Daily (GOLD) standards club conditions and providing leadership and direction within the club.

The Closing Manager assists in audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees onboarding, certification, and training to ensure food safety and operational excellence.

This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. A valid ServSafe Food Safety Certification is required and must be maintained in good standing. In Florida, this role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight. Must complete yearly certification for a forklift license. BJ's covers any applicable cost associated and training.

Leadership Responsibilities : Know the business : Exhibit strong business acumen through strategic thinking and data-driven decision-making. Lead through change : Model leadership competencies and act as a champion for growth. Communicate effectively : Provide teams with the information, direction, and support needed to succeed. Build high-performing teams : Foster collaboration, provide clear direction, and hold team members accountable. Deliver results : Set clear expectations, follow up consistently, and drive execution.

Team Member Engagement : Teach, coach, & lead : Support team development through training, feedback, and on-the-job coaching. Ensuring learning takes place in the flow of work. Drive values-based culture : Promote strategic thinking, ethical decision-making, and inclusion. Create a safe and collaborative environment : Foster open communication and team trust. Recognize and retain top talent : Celebrate achievements and focus on career growth.

Member Experience : Guarantee service excellence : Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors : Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club. Monitor engagement levels : Observe Member engagement and department execution to ensure premium shopping experience. Resolve concerns : Support team in resolving Member issues and delivering satisfaction.

Consistently Run Great Clubs with Great Standards : Maintain Club Standards : Consistently Delivering GOLD Standards in your club. Raising The Bar : Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role.

Achieve Financial Performance : Cost Discipline : Meet or Exceed Labor and Supply Plans for your club. Drive Performance and Profitability : Using reporting to identify trends and areas of opportunity. Understanding The Business : Acquire a deep knowledge of key metrics and reporting for total club and department performance.

Major Tasks, Responsibilities, and Key Accountabilities Own end-of-day execution : Oversee Recovery, Utility, Perishables (Produce, Meat, Bakery, Deli, Dairy / Freezer), and overnight prep to ensure readiness for morning open. Lead by presence : Actively Walk the floor during closing hours to observe and engage with Members and team performance. Maintain GOLD Standards : Guarantee Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits. Ensure full-functioning departments through close : Validate registers are open, perishable stations are attended, and service areas are operational through final Member transactions. Support issue resolution : Personally resolve or escalate evening Member concerns to ensure satisfaction. Drive in-stock and freshness : Monitor closing in-stocks, product rotation, culling, and merchandising in all areasespecially perishables. Conduct quality and date checks : Regularly inspect products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards Enforce sanitation excellence : Confirm daily cleaning checklists, sweep logs, waste pulls, and safety procedures are completed. Manage Assistant Closing Manager and Recovery team productivity : Schedule and coach Assistant Closing Manager, Recovery and Utility Clerks for optimal coverage and efficient task execution. Utilize tools effectively : Leverage Hot List, NAFS, Electronic Reports, incorrect price sign reports, pallet tag utilization, productivity dashboards, and department-level reporting to validate execution, prioritize tasks, and maximize team efficiency. Support audit readiness : Ensure sanitation, cold chain, and safety checklists are completed daily and documentation is compliant. Champion "close to open" operational standards : Ensure departments are clean, stocked, and ready for the next day. Maintain equipment readiness : Identify issues with compactors, refrigeration, and cleaning tools; escalate repairs proactively. Coach onboarding and certifications : Reinforce ServSafe, PPE, and department-specific training for new and existing team members. Drive improvement in underperforming areas : Actively support departments in the bottom quartile by ensuring consistent follow-through on action plans and reinforcing daily execution standards to close performance gaps. Partner cross-functionally : Work closely with ACMs, Club Manager, and Department Leads to improve closing routines and member experience. Perform other duties as assigned : Provide operational support beyond primary scope as directed by club leadership. Utilize BJ's MY WORK system : Execute assigned tasks and ensure compliance with product liabilities and company initiatives. Operate forklift safely and efficiently : Follow all safety protocols and procedures to ensure compliance and effective equipment use. Maintain regular, predictable, full attendance : Demonstrate consistent presence as an essential function of the role to support execution and leadership coverage.

Qualifications : 2 years of experience in retail, supermarket, or warehouse perishable operations required. Experience in managing inventory turnover and waste reduction strategies. Forklift Certification required. High school diploma required; college degree preferred. Basic computer proficiency (MS Word, Excel, Email) required. Open shift availability required. Must be at least 18 years of age. Must maintain all training and required certifications.

Job Conditions : Frequent movement on hard surfaces and occasional bending, pulling, and reaching. Regular lifting of up to 30 pounds; occasional heavier lifting with assistance. Exposure to temperature extremes and loud noises within perishable areas. Potential exposure to cleaning agents.