Coordinator, Patient Access

Patient Access Coordinator

As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. The Patient Access Coordinator will be primary stationed in the Emergency Department and cross trained to the Radiology to provide coverage when needed. Schedule : Monday - Friday 7 a.m. - 4 p.m.

Duties and Responsibilities :

Acts as a mentor to new and existing registration staff.

Works with supervisor to orient and train new staff to department policies, procedures and workflow.

Schedules appointments for all patients as requested by the patient or provider.

Sets up the recalls for returning patients as instructed by the provider

Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.

Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team

Manages all incoming and outgoing in basket messages

Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team

Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.

Utilizes Dental / Optical software according to the department

Verify insurance in advance and same day.

Skills / Abilities :

Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.

Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal

Demonstrate flexibility while being able to multitask and in a fast-paced environment.

Experience :

At least two years of experience working in health care and / or with MassHealth insurances with a focus on creating an excellent patient experience.

Education :

High School Diploma or G.E.D. required

Bilingual skills required (Spanish / English)

Maintain annual CAC certification

Benefits :

Medical, dental, and vision coverage.

Life and disability insurance.

401(k) retirement plan.

Tuition reimbursement.

Flexible spending and transportation accounts.

Paid holidays, vacations, sick, and personal time.

Generous staff development benefit.

Excellent malpractice coverage.

Pet insurance.

And much more.

Pay Range : $19.55 up to $29.33 based on experience