Order Management Specialist

Order Management Specialist

Receives, processes, tracks, and reports status of customer quote requests and orders in accordance with customer service standards. Maintain informational exchanges and communications with all groups and organizations contributing to the fulfillment of material demands. Must have the ability to handle effectively multiple quotes and orders simultaneously, and prioritize work based on schedule demands. Order Fulfillment Specialist I position is an entry-level position that requires handling requests and providing customer service, guidance, and routine support for products and / or programs.

Responsibilities :

• Receives and processes customer inquiries while ensuring that information is clearly transferred to all related teams;
• Regularly provides status reports for outstanding inquiries;
• Prepares and reviews quotes / proposals;
• Receives, prioritizes, and processes customer orders;
• Generate specific and clear customer requirements to all implementing organizations;
• Regularly provides status reports for outstanding orders;
• Schedules and releases orders for shipments in accordance to company policies and customer requirements;
• Prepares invoice / billing document per order terms;
• Provide prompt resolution of customer issues with regard to warranty, suspense, deficiencies and other contract / purchase order issues;
• Provide afterhours support for outages and emergencies;
• Work closely with the LTSA and Sales teams to develop and establish a centralized tracking (historical current planning) system. Working as a team, coordinate the effort with support functions;
• Support the development and improvement of processes and procedures and document process descriptions defining specific steps / actions necessary to complete daily functions;
• Provide assistance with the investigation and resolution of routine problems;
• Provide assistance in the coordination of activities with other internal departments to meet customer needs;
• Provide support as required for Customer Master entry and / or maintenance;
• Provide assistance and feedback to higher classified personnel on important customer issues;
• Minimal overnight travel (less than 10%);
• Perform other such duties as may be required.

Ensure systems of record are fully utilized, maintained, and are kept accurate. Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and / or Human Resources. Participate in proactive team efforts to achieve departmental and company goals. Contribute to building a positive team spirit. Communicate effectively with all levels of employees. Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties.

Skills & Education :

System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.