Field Service Engineer I (Crestview, FL)

Company Overview

Join us for an enriching journey with Outset, a medical device company revolutionizing dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere brimming with transformative opportunities. The heart of our mission is pioneering groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve "better" now, not some day.

At Outset we're revolutionizing an industry and changing lives. We're impacting what the future of dialysis looks like by creating a first-of-its-kind technology to reduce the cost and complexity of dialysis. The Tablo Hemodialysis System is FDA-cleared for use across care settings, from the hospital to the clinic to the home, harnessing modern technology for a holistic approach to dialysis care. We're giving providers time back to focus on patient care and empowering patients to take control of their life and get back to enjoying the things they love.

Position Overview

The Field Service Engineer II (FSE II) installs, performs preventative maintenance, troubleshoots, and repairs the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance.

As a key representative of Outset in the field, the FSE II collaborates with clinical staff and patients to deliver responsive, professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. The FSE II also collaborates with cross-functional teams—including Production, Engineering, Marketing, and Sales—and provides feedback to R&D to support continuous product improvement. The FSE II may contribute to developing training materials, SOPs, and other documentation to support team knowledge, and must document service activities in alignment with Outset's Quality Management System, while carefully managing assets including tools, equipment, and inventory. This position involves travel within the United States up to 50% with overnight stays.

Essential Job Functions and Responsibilities

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patients' homes.
• Perform scheduled preventative maintenance including calibrations, hardware or software upgrades, and verification of system specifications.
• Serve as a technical subject matter expert on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.
• Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Required Qualifications

Other Skills / Abilities

dedicated to meeting the expectations and requirements of internal and external customers; uses feedback to improve products and services; builds trust with customers.

bright, capable, and agile.

remains calm under pressure; mature and dependable; handles stress well.

possesses the necessary functional and technical knowledge to perform at a high level.

understands strengths, weaknesses, and seeks feedback for growth.

This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet organizational needs.

Note : Candidates must be legally authorized to work in the United States.

The Annual Salary range for this position is : $34-40 per hour plus bonus and stock.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals will be required to sit for most of the day and will be required to stand as needed. May require walking on level surfaces for periods of time. The employee is occasionally required to stand, walk, climb, balance, stoop, kneel, crouch or crawl and talk or hear. Proper lifting techniques required to lift up to 75 lbs. Travel via airplane, train, taxi, car as needed.

Company Culture

At Outset, we believe every person matters. Every Outsetter, every patient, every caregiver. We are here to create a revolution by innovating everywhere with intelligent speed. Our team expects nothing less than our best, and we work together for a common goal. We believe curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers. We are fueled by the opportunity to give people their lives back and believe it begins with YOU, our future Outsetter. We've designed a professional world that our employees are honored and impassioned to belong to, one that offers challenge, collaboration, and opportunities to build skills in a fulfilling career. We move farther, faster, together, so working here feels like a masterclass in peak performance for individuals and teams.

We have been made aware of fraudulent activities where individuals impersonate our company and offer fake job opportunities. Outset Medical will never request payment or gift cards during the hiring process, nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @outsetmedical.cc is not a legitimate Outset representative. For legitimate opportunities, always apply directly through our official careers page. If you are unsure about the authenticity of a communication, contact peopleops@outsetmedical.com.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.

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