Bilingual Customer Support Specialist (English / Spanish)

Bilingual Customer Support Specialist (English / Spanish)

Join SPAR, a renowned leader in customer service solutions, as we expand our team! We are looking for enthusiastic, bilingual Customer Support Specialists who are dedicated to delivering outstanding service. If you excel in high-energy environments and enjoy assisting customers, this is your chance to be a vital part of a company that embraces innovation, diversity, and professional growth.

Hybrid Work Flexibility

This position is based in Charlotte, NC, and offers a hybrid work schedule.

Competitive Pay

Earn between $17 and $20 per hour, depending on your experience.

DailyPay Access

Enjoy fast payment options with DailyPay (free enrollment required).

Career Advancement

Benefit from ongoing learning, professional development, and numerous growth opportunities.

Inclusive & Supportive Team

Experience a collaborative environment where diversity and teamwork are highly valued.

What You'll Do :

As a Bilingual Customer Support Specialist (English / Spanish), you will be the primary contact for our customers, delivering exceptional service and addressing their inquiries with care and professionalism.

Your responsibilities will include :

• Responding to incoming customer calls with accuracy and empathy.
• Managing a high volume of calls and making outbound calls as necessary.
• Processing secure payments and credit card transactions.
• Troubleshooting customer issues and ensuring prompt follow-up.
• Documenting all interactions and order details accurately in our system.
• Generating and providing Certificates of Insurance (COI).
• Utilizing Text Request software for customer and technician communication.
• Employing Google Maps for order verification and routing.
• Supporting dispatch needs when required.
• Maintaining a quiet, distraction-free workspace with reliable high-speed internet.

What We're Looking For :

Ready to Kickstart Your Career?

Become a part of SPAR, a dynamic global team where your contributions truly matter. Apply today and advance your career with us!

We Are an Equal Opportunity Employer

SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination based on race, color, religion, sex, national origin, age, disability, or genetics. Our commitment includes adhering to federal, state, and local laws regarding nondiscrimination in employment across all aspects, including recruiting, hiring, placement, promotion, termination, and training.