Sr. Business Solutions Engineer

Job Summary

The Senior Business Solutions Engineer is responsible for leading the evaluation, implementation, and ongoing support of enterprise applications that enable the companys operations. Acting as the primary liaison between the company and external technology vendors, this role ensures that third-party business systems, such as ERP, Travel Management, CRM (Salesforce), and other enterprise tools, are properly selected, configured, and maintained to meet organizational needs. This person oversees the full lifecycle of technology solutions, from initial requirements gathering and vendor evaluation to deployment, integration, and long-term support, ensuring each system functions efficiently, securely, and aligns with company objectives.

Responsibilities

• Identify, evaluate, and recommend third-party technology solutions that align with business objectives and lead the procurement, configuration, and implementation of enterprise applications (e.g., ERP, CRM, Travel Management).
• Coordinate directly with vendors for demonstrations, technical assessments, and contract negotiations and oversee testing, deployment, user training, and post-launch stabilization to ensure successful system adoption.
• Serve as the primary point of contact for ongoing support and issue resolution related to third-party systems and manage vendor relationships to ensure timely updates, troubleshooting, and escalations.
• Oversee integration between external systems and internal business processes and maintain system documentation, configurations, and performance monitoring.
• Collaborate with department leaders to analyze business needs and identify opportunities to improve workflows through technology; recommend automation, integration, and process improvement initiatives and continuously monitor system usage and performance, proposing optimizations to enhance efficiency.
• Communicate project status, risks, and progress to leadership and key stakeholders and coordinate testing, training, and change management activities during implementation.
• Build and maintain strong relationships with software vendors, integrators, and service providers and ensure they comply with company policies, data standards, and security requirements.

Qualifications

Education and Experience

Equal Employment Opportunity

ElDorado National California Inc. (ENC) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected class under applicable federal, state, and local laws. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.

ENC takes affirmative action to employ and advance employment opportunities for minorities, women, protected veterans, and individuals with disabilities. We actively encourage qualified candidates from all backgrounds to apply and join our team. ENC is also committed to ensuring that individuals with disabilities have equal access to opportunities. If you require a reasonable accommodation to complete the application process, please contact HR Department for assistance.

In accordance with California's wage transparency law (Senate Bill 1162), we are committed to pay equity and transparency. The salary range reflected on the job posting is our good faith estimate of what we expect to pay for this role at the time of posting. While we do not typically hire at the top of the salary range, initial offers are based on the candidates qualifications and experience, with opportunities for growth and increases over time.

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