Training & Communications Manager

Training And Communications Manager

The Training and Communications Manager will play a critical role in the successful multi-tenant implementation of Workday Student across all three institutions of the University System of New Hampshire. This position will be responsible for creating and executing a comprehensive training and communications strategy to support system rollout, adoption, and ongoing success. The ideal candidate is an experienced training and communications leader with expertise in enterprise SaaS implementations, a deep understanding of end-to-end student processes in higher education, and the ability to translate complex processes into clear, engaging communications and learning experiences tailored to diverse stakeholder groups.

Duties / Responsibilities

Training 35%

• Develop and implement a holistic training strategy aligned with programming milestones and institutional priorities.
• Assess, design, deliver and manage communication channels, develop content, and analyze program effectiveness.
• Define needs assessment approach to inform and define the training curriculum and applicable training modalities.
• Design, deliver, and evaluate training programs for faculty, staff, and student audiences across Student functional areas.
• Update training programs in support of HR and Finance functions in production as applicable.
• Create engaging training materials including guides, e-learning modules, job aids, and videos.
• Coordinate train-the-trainer sessions and support workstream leads in knowledge transfer.
• Assess learning effectiveness and adjust training approaches to maximize adoption and proficiency.

Communications 35%

User Experience and Readiness 30%

Minimum Acceptable Education & Experience :

Required Knowledge, Skills & Abilities :

Preferred Qualifications :

Applicant Instructions :

Applicants should be prepared to upload the following documents when applying online within the Resume / Cover Letter section of your application :

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

EEO Statement :

The University System of New Hampshire is an Equal Opportunity / Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Location : Concord