NCIS Help Desk Analyst Tier 1 | Active Secret clearance

Help Desk Analyst Tier 1

Transform technology into opportunity as a Help Desk Analyst Tier 1 at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

Meaningful work and personal impact : As a Help Desk Analyst Tier 1, the work you'll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.

• Initiate and resolves service request / problem incidents
• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and / or outside customer computer hardware, software, network, system / application access, and telecommunications systems
• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
• Route calls to product line specialists, application, or system support specialists
• Maintains and updates records and tracking databases
• Alerts management to recurring problems and patterns of problems
• Works with system administrators and developers to ensure services / incidents are completed
• Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

What you'll need to succeed (required) : Bring your engineering expertise along with a drive for innovation to GDIT. Our Help Desk Analyst Tier 1 must have :

GDIT is your place : At GDIT, the mission is our purpose, and our people are at the center of everything we do.

The likely hourly rate for this position is between $22.52 - $30.46. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled weekly hours : 40

Travel required : None

Telecommuting options : Onsite

Work location : USA VA Quantico

Additional work locations : None

Total rewards at GDIT : Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work / life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans