Parts & Service Advisor

Job Description

Job Description

Job Description : The Opportunity

As a part of the America’s team, SANY is looking to recruit and experienced Parts & Service Advisor that serves as the primary point of contact between customers and the dealership’s service and parts departments. This role is responsible for assisting customers with parts inquiries, scheduling service work, preparing repair estimates, coordinating with technicians, and ensuring a high level of customer satisfaction. The ideal candidate will have strong product knowledge, excellent communication skills, and the ability to deliver outstanding customer service in a fast-paced environment.

Key Responsibilities

Customer Service & Communication

• Greet customers in person and over the phone, listen to their needs, and provide professional guidance on parts and service options.
• Advise customers on required maintenance, recommended services, and available parts.
• Provide accurate cost estimates, timelines, and updates throughout the service process.

Parts Department Support

Service Department Coordination

Sales & Business Growth

Qualifications

Compensation

Compensation will be competitive and commensurate with experience. It will include a base salary, an annual performance bonus, and other exceptional benefits.