Senior Business Operations Associate Lifestyle

Description

The Lifestyles Governance and Business Operations team is responsible for leading efforts to shape operational excellence. We partner with teams across the firm including other Card and Connected Commerce pillars functional partners and stakeholders from legal risk controls and compliance to maintain an effective oversight and controls environment in accordance with the Firms standards.

As a Senior Business Operations Associate within the Lifestyle team you will be a play a pivotal role in ensuring seamless resolution of customer issues prioritizing excellent service and swift problem-solving. The role involves analyzing managing and mitigating escalated concerns often requiring coordination with various departments to ensure timely and effective solutions. Additionally providing valuable feedback and recommendations to improve overall operational processes. You will be empowered to act as the final authority for escalated cases ensuring customer satisfaction.

Job responsibilities

• Monitor track and resolve escalated customer support cases promptly from initial contact through resolution acting as the primary point of contact for providing clear communication and answers
• Work closely with other groups such as technology and product teams to investigate root causes and implement solutions
• Work with vendors and external partners to resolve issues related to loyalty points redemptions and program exceptions
• Track analyze and report on recurring issues and trends to identify issues and improvement recommendations
• Implement changes to existing processes and develop new strategies to prevent future escalations
• Monitor and ensure compliance with service level agreements to maintain customer satisfaction and company standards
• Participate in initiatives to proactively identify and mitigate risks and maintain operational integrity
• Design develop and implement AI-driven solutions and automation tools to streamline workflows

Required qualifications capabilities and skills

Preferred qualifications capabilities and skills

Required Experience :

Senior IC

Key Skills

Business,Information Management,Accounting,Corporate Risk Management,Faculty,Jms

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1

Monthly Salary Salary : 85500 - 123000