Membership Sales Associate 22hr plus commission Dog Grooming

Front Desk Sales Associate – Full Time Total Average Compensation : $20–$22 / hour (Plus Additional Sales Bonus Opportunities) Schedule : 35–40 hours / week | Closed Sundays Location : Lake Zurich & Buffalo Grove, Illinois

Who We Are

Scenthound isn't your typical dog grooming shop—we're transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy.

At Scenthound, we're more than just dog lovers—we're a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart.

Our North Star

We remove barriers so people can love and connect with their dogs every day.

Our Core Values

Dog First – We speak dog.

One Pack – We support each other.

Bring Love – We love what we do.

Seek Growth – We invest in ourselves and each other.

Make a Difference – We are the change.

About the Role

As a Front Desk Sales Associate, you are the first impression of Scenthound. This role is a blend of sales, customer service, and operational excellence. You'll build relationships with dog parents, educate them on our wellness-focused services, and drive growth through memberships, product add-ons, and appointment rebooking.

This is a great role for someone who is hands-on, tech-savvy, and ready to make an impact through measurable results.

What You'll Do

• Manage inbound leads through our CRM, schedule appointments
• Educate customers about our services to drive membership and product sales
• Meet or exceed sales KPIs : Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales
• Recommend add-on services based on dog needs
• Deliver an exceptional, informative customer experience—every time
• Collaborate with grooming and management teams for optimal scheduling and service delivery
• Troubleshoot customer concerns and ensure satisfaction
• Help maintain a safe, clean, and welcoming front-of-house environment

What We're Looking For

Benefits & Perks

Clear career path : Advancement to Groomer, Assistant Manager, or Scenter Manager

Health benefits : Medical, dental, and vision (for full-time employees)

Paid Holidays : 4 in a Year

Time off : Paid time off (PTO) for both full- and part-time team members

Work-life balance : No late evenings, and closed on Sundays

Unlimited : Snacks and Drinks on the house

Free Grooming : Bring in your pet for free grooming once a month

Financial perks : Participation in tip pool, merit-based raises

Bonus opportunities up to $500 / month based on results

Be part of something bigger : Opportunity to grow with a woman-owned small business making a difference in the community

Ready to Join the Pack?

If you're a people-person, a self-starter, and a dog lover who thrives in a results-driven role, we want to meet you! Apply now and help redefine the dog grooming experience.

Contact Valerie Converse at vconverse@scenthound.com to apply or for more information.

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