Ambulatory Triage Registered Nurse (RN) -Specialty Services

Ambulatory Triage Registered Nurse (RN) -Specialty Services

GENERAL SUMMARY

The RN Phone Triage responds to inquiries from the general public, medical providers, patients & families, community partners and stakeholders. Timely and accurate information collection, appropriate care advice and dispositioning are essential.

FUNCTIONAL DUTIES AND RESPONSIBILITIES

• Provide timely and appropriate triage of phone calls including care advice and recommendations per protocols
• Perform detailed evaluation of patient symptoms and provide appropriate medical advice on treating symptoms and / or recommendations for escalating treatment via telephone using protocols
• Complete all required paperwork and documents care rendered in all appropriate locations that is clear and concise for providers.
• Book same day appointments into practice specific schedules per protocols
• Follow established procedures and protocols, and completes accurate and efficient documentation for each telephone triage encounter using appropriate internal and external resources.
• Become well versed in all policies, procedures, and guidance that New London Hospital has put forth
• Participate in routine meetings to keep up to date on any changes in policy, procedure, or outbreaks
• Escalate any potential problems to the appropriate supervisor.
• Ability to maintain confidentiality standards when handling and processing records.
• Able to work in a fast-paced environment handling a varied number of calls per day
• Excellent phone etiquette, especially when speaking with difficult or abrasive individuals
• Calm and patient demeanor paired with attention to detail
• Excellent written and oral communication and customer service
• Ability to work across multiple teams
• Competent in using computers, telephones, electronic medical records (EMRs), Microsoft Suite (MS Word, Excel, Power Point), databases, and other office
• Other duties as assigned.

POSITION REQUIREMENTS

Knowledge / Skills / Abilities

Experience

Education

Required Licenses / Certifications :

COMPENSATION : Minimum Pay : $36.27

Maximum Pay : $50.92

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