Administrative Assistant

Job Description

Job Description

Job Description : Administrative Assistant

Location : East Greenwich

GENERAL SUMMARY OF DUTIES :

Responsible for performing a variety of duties specific to the appropriate scheduling of patient office visits for the Physician. Exceptional organizational skills and people skills are needed.

Principle duties and responsibilities :

• Ensure that all appropriate paperwork is completed prior to scheduling appointments.
• Communicate all necessary information to patients regarding office appointments.
• Answer and triage patient phone calls.
• Process and complete Workers' Compensation medical affidavits.
• Manage patient complaints and works to resolve issues to ensure patient satisfaction.
• Ensure accuracy of patient registration and scheduling.
• Responsible to obtain appropriate authorizations for procedures on the physician’s schedule.
• Responsible for scrubbing the physician schedule 3 days in advance to confirm PCP referrals are in place. Additionally, responsible for obtaining referrals for existing patients.
• Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Review electronic faxes and incoming orders for the office and process requests as needed.
• Responsible for office medical records management.
• Update historical medical records to EMR system.
• Assist with surgical scheduling, including but not limited to, answering patients’ preoperative and postoperative questions and help facilitate getting appropriate paperwork to surgical facilities.
• Provides administrative coverage within the division when necessary.
• Additional duties as assigned by the Manager to meet department needs.

Requirements :