STRONG PREFERENCE FOR CURRENT / FORMER UPS STORE EXPERIENCE
Candidates with UPS Store background will receive priority consideration and may qualify for higher starting compensation
Position Overview
We are seeking an experienced Center Manager to lead day-to-day operations of our new The UPS Store franchise in San Antonio. The ideal candidate brings current or recent UPS Store management experience and deep familiarity with UPS Store systems, procedures, and culture. You will be ultimately accountable for profit / loss, continuous improvement, service delivery levels, personnel management, and business development. This is a ground-floor opportunity to shape a new center from day one, working directly with an engaged franchise owner who values operational excellence and professional growth.
Why We Prioritize UPS Store Experience
- Immediate Impact : Your knowledge of UPS Store systems (POS, CMS, shipping software) means minimal training time
- Proven Success : You understand the unique demands of managing Pack and Ship, Print Services, and Mailbox operations simultaneously
- Cultural Fit : You already embody The UPS Store commitment to world-class customer service
- Higher Starting Compensation : UPS Store experience may qualify you for top-tier salary range
Key Responsibilities
Personnel Management
Performs personnel management including recruiting, training, scheduling, and coaching associatesSchedules work assignments and facilitates weekly or monthly staff meetingsConduct performance reviews and disciplinary actionsReviews daily employee timesheets and submits for payroll processingBuild a positive team environment focused on world-class customer service to all customersMotivate team to optimize performanceFinancial Accountability
Full accountability for Center profit / lossManages Center financials and prepares / provides reportingPrepare weekly and monthly reports to franchise ownerMonitor cost control and expensesManage cash handling, daily deposits, and register auditsSet and achieve revenue targets through business developmentOperations Excellence
Open and close the center, ensuring all procedures are followedMonitor, evaluate and maximize customer service delivery and customer satisfactionManage Pack and Ship Services, Mailbox Services, Print Services, Freight Services, Notary Services, Document Shredding, and Passport PhotosManages inventoryOversees Center maintenance, including cleanliness, safety, and organizationDevelops and implements the store marketing programEnsure compliance with all UPS Store operational requirementsRequired Qualifications
Previous store management experience required, including personnel and financial management experience2 years retail operations experienceHigh school diploma or GED required (post high school education preferred)Bona fide management / leadership skillsStrong computer skills, including Microsoft Office and Adobe SuitesOutstanding phone skillsAbility to work 40+ hours per week including SaturdaysPhysical ability to perform this job (lifting 50+ lbs, bending, standing for extended periods)Dynamic personality with ability to motivate a team to optimize performanceMust know how to "listen and lead"Willing to accept full accountability for Center operationsStrongly Preferred Qualifications
CURRENT OR RECENT UPS STORE EXPERIENCE (HIGHEST PRIORITY)Specific UPS Store skills we value :Experience with UPS Store POS and CMS systemsKnowledge of UPS / FedEx / USPS shipping software and regulationsFamiliarity with iShip, Mailbox Manager, or current UPS Store platformsUnderstanding of UPS Store franchise operational standardsExperience with UPS Store marketing programs and business developmentP&L experience preferredAdvanced education degree, coursework, or tech school desiredPrevious experience at comparable operations (FedEx Office, PostalAnnex+) consideredCompensation & Benefits
Salary Range : $50,000 - $60,000 annually (UPS Store experienced candidates may start at higher range)Performance bonuses tied to center profitabilityProfessional development and training opportunitiesDirect mentorship from experienced franchise ownerOpportunity for long-term career growth with expanding franchise groupWhy Join Us - A Message to UPS Store Professionals
If you're currently working at a UPS Store or have recent experience, you know the unique challenges and rewards of this business. We're not just looking for any retail manager - we want someone who understands the complexity of managing multiple service lines, the importance of maintaining UPS Store standards, and the satisfaction of building lasting customer relationships.
We specifically value your UPS Store background because you :
Can hit the ground running with minimal training investmentUnderstand the franchise system and operational excellence standardsKnow how to balance Pack and Ship, Print, and Mailbox services effectivelyHave proven ability to deliver the "world-class customer service" The UPS Store promisesBring best practices from your current / previous centerPhysical Requirements
Ability to lift and carry packages up to 50 lbsStand and walk for extended periods (up to 8 hours)Bend, stoop, and reach to handle packages and operate equipmentManual dexterity to operate computers, printers, and packaging equipmentVisual acuity to read shipping labels and computer screensApplication Process - UPS Store Professionals Fast-Track
For Current / Former UPS Store Employees : We offer an expedited interview process. Please clearly indicate :
Current or most recent UPS Store location(s) and dates of employmentYour role(s) and key achievementsSpecific UPS Store systems and processes you've masteredWhy you're seeking a new opportunityTo Apply : Submit your resume with cover letter highlighting :
Your UPS Store experience (if applicable)Management philosophy and leadership approachAvailability to startSalary expectationsReferences from UPS Store network (if available)Priority consideration given to candidates who can demonstrate :
Current or recent employment at The UPS Store (within last 2 years)Progression within The UPS Store system (Associate to AM to Manager)Experience with multiple UPS Store locations or high-volume centersTrack record of meeting UPS Store performance metricsThe UPS Store centers are independently owned and operated franchises. While we strongly prefer candidates with UPS Store experience, all qualified candidates will be considered. The UPS Store is an Equal Opportunity Employer committed to building a diverse team.