HR Generalist

HR Generalist - Employee Relations

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI / Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Human Resources Generalist / Employee Relations

Location : New Albany, Ohio

Role Summary

We are looking for a dynamic and motivated People Experience (PX) Generalist who is passionate about delivering exceptional customer service and has a strong attention to detail. In this position, you will play a key role in partnering with managers and employees across various client locations, providing comprehensive support throughout the employee lifecycle.

From onboarding and day-to-day employee relations to offboarding and exit processing, you will ensure all PX activities are carried out efficiently and in alignment with company policies and procedures. You'll play a critical role in fostering a positive employee experience while ensuring compliance with relevant regulations and internal standards.

Responsibilities & Tasks

• Main point of contact for managers and employees for general HR-related inquiries by using your excellent customer service skills.
• Provides guidance to management on employee relations issues and terminations including identifying potential risk.
• Works closely with managers on assessing performance and everyday issues that arise.
• Attends and participates in employee disciplinary meetings, terminations, and investigations.
• Maintains compliance with federal, state, and local employment laws and regulations.
• Maintains confidentiality related to employee information, to include employment, performance, conduct, etc.
• Partners and collaborates with Corporate PX Managers to resolve complex issues that may arise.
• Partners with managers on onboarding new hires.
• Conducts new hire orientation.
• Partners with managers and employees to ensure completion of required training assigned.
• Manages the exit process by ensuring employees are offboarded efficiently (terminations and resignations, conducting exit interviews, etc.)
• Liaise with other departments or functions (payroll, PX Ops, benefits etc.) as needed.
• Supports other PX functions as needed.
• Performs other duties as assigned.

Experience, Skills and Qualifications Required

Compensation

Estimated Pay Range : $62900.00 - $80000.00 USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.