Account Manager, Sales

Account Manager, Sales

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA (USA), with offices in : Ambler, PA (USA); Pune, India; and Medelln, Colombia.

Job Description

Mission :

IntegriChain is the data and application backbone for life sciences market access. We offer the leading data, analytics, and business process application platform that helps pharmaceutical and biotech manufacturers bring therapies to market more efficiently and ensure patients can access and afford their medications.

The Account Manager for Low Potential (LoPo) Accounts is a key member of the Sales team, responsible for maintaining consistent communication, ensuring service execution, and identifying pockets of expansion within a defined book of lower-complexity accounts. This role is ideal for someone with strong customer service instincts and foundational sales skills who is looking to deepen their client-facing experience while managing a higher-volume account portfolio.

While not expected to drive large-scale transformation, the LoPo Account Manager is accountable for ensuring account satisfaction, monitoring engagement health, and seeding interest in scalable solutions where applicable.

What the role entails :

Account Maintenance & Responsiveness

• Serve as the primary point of contact for day-to-day account needs and inquiries.
• Monitor and respond to service obligations, documentation requests, and minor issues across assigned accounts.
• Track account activity and satisfaction through CRM and internal systems.

Customer Engagement & Retention

Scalable Upsell Awareness

Internal Coordination & Follow-Through

What success looks like in this role :

Qualifications

What you'll need to thrive in this role :

What you'll bring to the table :

Additional Information

What does IntegriChain have to offer?

Mission driven : Work with the purpose of helping to improve patients' lives!

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Applicants for employment in the US must have valid work authorization that does not now and / or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.