Health Club Front Desk

Summary :

The Health Club Front Desk serves as the first point of contact for guests, ensuring a welcoming and efficient experience. This role is responsible for handling inquiries, scheduling appointments, and maintaining a high level of customer service while upholding Rosen Hotels & Resorts standards. They must be detail-oriented, possess effective conflict-management skills, and excel in decision-making.

Responsibilities :

• Greet and assist guests and members in a warm and professional manner.
• Provide information about hotel amenities and services.
• Handle phone calls, emails, and inquiries regarding health club services and offerings.
• Schedule appointments for spa treatments and other services.
• Process payments, issue receipts, and maintain accurate financial records.
• Assist as a Gift Shoppe Attendant, helping guests with purchases and merchandise inquiries, as needed.
• Perform duties as a Locker Attendant, ensuring guest belongings are properly secured and accessible, as needed.
• Comply with the company's drug-free and tobacco / nicotine-free policy.
• All other duties as assigned.

Experience / Qualifications :

Education and Certification(s) / License(s) :

Discover Life at Rosen

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for.

Benefits Our Associates Enjoy

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.