Digital Product Specialist - Corporate | Full-Time

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Digital Product Specialist - Corporate | Full-Time

Hoover, AL

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Description

This position can be worked remotely within the state of Alabama.

The Digital Product Specialist is responsible for assisting in the ongoing operations and project management of Avadian's digital banking applications including but not limited to : Online / Mobile Banking platform, ITMs, and other support features within the digital services. The Digital Product Specialist will leverage an informed understanding of member needs in order to assist in managing Avadian's digital services.

Functions and Responsibilities :

• Product Management :

Support the development, enhancement, and maintenance of digital products (websites, apps, platforms, etc.).

Monitor the performance of digital products and ensure they are optimized for user engagement and satisfaction.

Plan and support product launches, ensuring all marketing, operational, and support teams are aligned.

Collaborate with engineering, marketing, sales, and customer support teams to drive product development and ensure alignment with business objectives.

Analyze key product metrics (user engagement, retention rates, conversion rates, etc.) and provide regular reports on product performance.

Create and maintain clear documentation for digital product features, including user guides and technical specifications.

Requirements

Basic Requirements :

Experience : At least one year of similar or related experience, preferably at a financial institution or digital banking provider. Symitar Episys experience is a plus. Experience in A / B testing, product optimization, and customer feedback analysis is a plus. Knowledge of UX / UI design principles and best practices is a plus.

Education : (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).

Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.

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