Case Manager

Are you passionate about helping others and want to work with an organization that shares that passion? Do you want to make an impact on a youth's life, helping to create a path to self sufficiency? Consider joining Urban Street Angels and our dedicated team of professionals who are making a difference.

Founded in 2012, Urban Street Angels is a San Diego based non-profit dedicated to supporting homeless youth through supportive housing, peer support, mentorship, mental health counseling, and job training initiatives, to develop a more employable workforce and cultivate personal responsibility. Of  California's unhoused population, 50% cite they first had an experience with homelessness between the ages of 18 and 25. This critical demographic has the potential to leave the streets behind for good when provided with the support needed to make a change in their lives.  Urban Street Angels has made it our mission to serve this under-supported group, and in so doing, make meaningful progress toward ending homelessness in San Diego and beyond.

Title :                   Case Manager

Status :                 Full-time, nonexempt, in-person

Hourly rate :         $24-$26

Schedule :             Various

Location :              Vista, Downtown and La Mesa

Position Summary :    The Case Manager establishes and oversees case management services for youth served by Urban Street Angels. The Case Manager  provides case management services within a designated  program on an ongoing basis but also helps to develop programs. The Case Manager will report directly to the Program Manager, working closely with other areas and departments within the organization, including peer support, housing & outreach, medical services, as well as subcontractors and outside service providers.

Responsibilities :

• Conducts participant intake, gathers required identification and documentation, and sets up both electronic and hard copy files.
• Develops and maintains individualized case and housing stability plans based on participant needs.
• Maintains regular face-to-face engagement with youth to support progress in areas such as housing, education, employment, and life skills.
• Coordinates services with internal team members and external providers to ensure effective support and resource linkage.
• Completes monthly documentation, including productivity verification, case notes, financial tracking, and referrals.
• Supports participants in building positive adult relationships and developing self-regulation, self-efficacy, and independent living skills.
• Manages all aspects of program discharge, including coordination of move-out logistics, transfer of records, and exit data entry.
• Ensures timely and accurate data entry into Homeless Management Information System (HMIS) and Efforts to Outcomes (ETO).
• Maintains thorough documentation of all interactions, services, and participant progress, meeting required timelines and quality standards.
• Team-Oriented Responsibilities : Must be adaptable and willing to take on additional tasks or project as assigned, contributing to a collaborative an responsive team environment.

Qualifications :

Additional Requirements :

Benefits :

Urban Street Angels offers an array of benefits to employees, supporting health, wellness and retirement, including :

Urban Street Angels is an equal opportunity employer, committed to creating a diverse and inclusive workplace. Discrimination of any kind, notably based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws, is strictly prohibited. All employment decisions are based on qualifications, merit, and business needs.