Product Manager

Job Description

Job Description

12-month contract!

Required Skills & Experience

Must Haves :

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).
• Proven experience as a Product Owner / Product Manager with responsibility for Salesforce Service Cloud in an enterprise environment.
• Strong understanding of Service Cloud capabilities (case management, knowledge base, omni-channel, service console, CTI, self-service portals, etc.).
• Experience leading enterprise-scale implementations in partnership with system integrators or external vendors.
• Experience in multi-country, multi-business unit deployments.

Nice to Have Skills & Experience

Plusses :

Job Description

Day to Day : Insight Global is seeking a Salesforce Product Owner specializing Service Cloud. As the Digital Product Owner, Service Cloud, you will help shape and execute our strategy to optimize customer engagement, retention, and acquisition. You will play a critical role in leading the deployment and adoption of Salesforce Service Cloud across multiple business units worldwide. As part of a 3-person global product team (covering Sales, Marketing, and Service Clouds), you will be the dedicated lead for Service Cloud. You will work closely with an external implementation partner, cross-functional teams including Marketing, Sales, Commercial Excellence, and IT to ensure a successful rollout, while driving standardization and scalability across regions. Post-implementation, you will define and manage the product roadmap, ensuring Service Cloud evolves to meet business needs and delivers maximum value. The Service Cloud Product Owner is responsible for managing the product roadmap in alignment with business strategy and user needs. This role oversees the product backlog, prioritizing features that enhance customer experience and meet business objectives. Key responsibilities include gathering and translating requirements into actionable enhancements, monitoring adoption, and driving continuous improvement. The Product Owner stays informed on Salesforce innovations and collaborates with other CRM product managers to ensure ecosystem consistency. Additionally, the role involves stakeholder engagement across regions and functions, promoting alignment and minimizing customizations. Effective communication of product vision and support for change management initiatives are essential to ensure successful adoption and user engagement.