A / V Technician

Must be able to perform the following :

Schedule and manage telephone meetings using phone conference, VTC, and UC systems

Troubleshoot problems such as joining, conducting, and participating in phone conference, VTC, and UC meetings

Support various operations and maintenance (O&M) tasks for a variety of media systems, including live and delayed streaming broadcasts

Perform system integrity and connectivity tests to ensure system availability

Assess and report on performance and usage numbers

Ensure compliance with policies and procedures including DoD STIG requirements

Develop and maintain documentation of all processes associated with administration of the network and duties performed by network & system administrators

Other duties as assigned

JOB REQUIREMENTS

Knowledge

Demonstrated knowledge of VTC technology and equipment and coordinating VTC type meetings across multiple sites.

Customer service skills, and experience fielding and troubleshooting customer questions and issues

Experience supporting communications / media systems such as : phone conference systems, VTC systems, UC interfaces, live and delayed streaming video, and digital signage technologies

Experience with Video Teleconference (VTC) and Unified Communications (UC) technologies

Experience with media / VTC / UC vendors and technologies such as Polycom, Microsoft Lync (Skype for Business), VBrick, Sonus, Cisco, Ectocryp, Acano, etc.

Familiarity with Microsoft Active Directory / GPO integration with SCCM

Possesses good knowledge of different software systems, client / server architectures and various compatibility requirements.

Experience in troubleshooting, software development processes and ability to understand and implement client requirements.

Abilities

Ability to organize, prioritize and meet deadlines

Capable of conveying complex information in a simplistic manner

Strong critical thinking and problem solving skills

Strong self-starter requiring minimal supervision

Able to take proactive measures to prevent problems rather than reactive by nature

Strong verbal and written communication to effectively express concepts, plans, and proposals

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Associates Degree in Computer Science, Information Technology, or related discipline

1+ years of experience performing VTC systems administration functions

Physical Requirements

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary.

Must have valid driver's license

Clean driving record

Occasional use of company vehicle while on work site

• Skills

Support, Customer service, Windows, Hardware

• Top Skills Details

Support,Customer service,Windows,Hardware

• Additional Skills & Qualifications

Ability to keep things in line, in order, and on task to complete all room setups. Attention to detail is key

• Experience Level

Entry Level

• Pay and Benefits

The pay range for this position is $52000.00 - $52000.00 / yr.

Ask for benefits, will provide as soon as you ask.

• Workplace Type

This is a fully onsite position in Rock Island,IL.

• Application Deadline

This position is anticipated to close on Oct 31, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.