Channel Partner Coordinator I

Channel Partner Coordinator I

Exciting opportunity to join our legacy of environmental leadership! At Arcwood Environmental, we are pioneers in industrial waste management, committed to creating a cleaner, safer world. We provide innovative and compliant solutions to thousands of clients in diverse industries. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.

Our vision is to be the most trusted partner in the environmental services industry. We put our customers first and deliver agile, sustainable, and innovative solutions. We commit to nurturing top talent and creating lasting value for our customers, shareholders, communities, and the planet.

Channel Partner Coordinator I will provide excellent account management and customer support, acting as the single point of contact for assigned Channel Partner accounts. You will be expected to have good working relationships with the Sales department to maintain and grow established accounts and support new business to achieve company revenue and waste volume goals. Success in this role requires a strong work ethic, the ability to foster relationships with Sales and Channel Partner contacts, the capacity to successfully implement new pricing and scheduling workflows, and an aptitude to provide a high level of customer support.

Essential functions and requirements include : prioritizing health and safety by adhering to policies, processes, and maintaining safe practices at all times; serving as the single point of contact (SPOC) and technical resource for Channel Partner account(s); following all internal standard operating procedures for managing Channel Partner accounts; maintaining responsibility for all aspects of customer service for Channel Partner accounts, including waste profiling, scheduling, invoice review, profitability, and promoting all business lines; acting as a liaison between Company operations facility and Channel Partner for off-spec material resolutions; participating in the development of proposals and business plans to create new business or further expand relationships with assigned Channel Partner account(s); ensuring that contract terms and pricing are adhered to at all locations; managing all communications with multiple customer locations / facilities for assigned Channel Partner account(s); recommending, developing, and implementing solutions to support customer needs; negotiating with multiple service vendors and communicating / coordinating these services for the assigned accounts; conducting profit / cost analysis of current management methods to ensure the most profitable method is being used and incorporating changes to increase margin dollars; providing Corporate Account Manager, Channel Partners with status updates / reporting on current account activities; conducting service follow-up surveys to ensure customer satisfaction; assisting in determining regulatory requirements for customer waste and byproducts; coordinating and managing data collection systems and reports for customer; managing small projects as assigned; traveling to customer sites to attend Business Reviews to evaluate current waste / byproduct management practices or to audit plans developed by the Company; providing services to customers until 5 : 00pm Mountain and Pacific Time, if required; providing occasional request responses outside of work hours to resolve urgent facility or customer inquiries; a company issued cell-phone will be provided and is expected to be kept nearby during and after hours, unless during PTO; and taking on additional duties as assigned to support the team and organization.

Education : Bachelor's degree (required). Experience : 3+ years of proven successful experience in a customer service role (required); experience in the hazardous waste or environmental field (preferred) -OR- in lieu of degree, 7+ years of proven successful experience in a customer service role within the hazardous waste industry (required). Competencies : strong organizational and problem-solving skills to resolve facility or customer challenges; excellent verbal and written communication skills to effectively converse with both internal and external partners; strong working knowledge of RCRA, DOT and State regulations and the ability to maintain a working knowledge of Company systems and capabilities; proficiency in Microsoft Office Suite applications such as Word, Excel and Access; willingness and ability to travel on occasion; regular and predictable attendance to perform the functions and requirements of this role.

Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement. Equal Opportunity Employer - Veterans & Disabilities. A post-offer drug screen and background check will be required.