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Client Experience Concierge #2151

Client Experience Concierge #2151

Pivotal Talent SearchNew York, NY, US
7 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Client Experience Concierge

Position Purpose

As the Client Experience Concierge , you are the first point of contact and the face of our boutique, setting the tone for a premium, welcoming, and seamless experience. This in store role is rooted in hospitality and elevated service, creating a memorable entry point for every visitor. With poise, warmth, and impeccable standards, you ensure each client feels seen, valued, and supported throughout their in-store journey. More than a greeter, you are an experience guide, attuned to unspoken cues and the distinct expectations of each individual. You work closely with Client Advisors, Managers, and Support teams to orchestrate a cohesive, client-centered experience, embodying the essence of luxury service at every touchpoint. This role is ideal for someone with a hospitality mindset who thrives in dynamic, client-facing environments and takes pride in delivering thoughtful, high-touch interactions that reflect our brand's values.

Client Experience Concierge

Main Responsibilities

  • Welcomes clients and ensures a warm, professional, and service-oriented atmosphere in the store.
  • Supports Client Advisors and the broader sales team by preparing client-facing materials, coordinating appointments, and ensuring seamless handoffs.
  • Assists with scheduling house appointments, private sessions for Very Important Clients (VICs), and follow-ups related to shipping, alterations, or special services.
  • Prepares for and supports in-store events, buying appointments, and visits, ensuring a smooth and luxurious experience for clients and VICs.
  • Helps maintain showroom presentation and replenishes product to ensure an elevated, consistent store environment.

Sales & Operational Excellence

  • Provides essential operational support to help the store achieve sales targets, including assisting with consignment, transfers, and ATS (Available to Sell) tracking.
  • Operates the point-of-sale (POS) system to process transactions, returns, and exchanges in accordance with company policies and procedures.
  • Coordinates special orders, product searches, and inventory requests to support the sales team and meet client needs.
  • Ensures accurate and timely entry of client and transaction data to support reporting and follow-up.
  • Applies foundational product knowledge and trend awareness to support the team in delivering tailored client recommendations.

    • Team Support & Compliance

  • Assists in achieving sales goals aligned with their role level, focusing on developing sales capabilities and progressively contributing to expanding the client base and delivering quality service.
  • Supports the sales team in achieving individual and store sales targets by assisting with client interactions, maintaining client records, and contributing to a high standard of customer service.
  • Maintains stockroom organization, assists in product preparation for the sales floor, and supports inventory accuracy.
  • Helps monitor adherence to store procedures and supports compliance with company policies, security, and health & safety regulations.

    • Skills & Qualifications

  • 0–2 years of experience in retail, customer service, administrative support, or a department store client service role preferred.
  • Strong interpersonal skills, focused on delivering a consistent and exceptional client experience.
  • Comfortable supporting the sales team to help meet store-wide objectives.
  • Exceptional verbal communication skills and a team-oriented approach.
  • Punctual and reliable, with the ability to adhere to daily schedules.
  • Flexible availability to work various shifts, including evenings, weekends, and holidays.
  • Proficient in addressing client inquiries and resolving issues in a timely manner.
  • Willingness to collaborate with colleagues and actively support team objectives.
  • Adaptable to changing priorities and capable of managing multiple tasks simultaneously.
  • Fully aligned with brand values
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    Client Concierge • New York, NY, US