Senior Account Manager

Job Description

We are expanding our enterprise partnerships across the pharma and life sciences sector, supporting Corporate Affairs and Communications teams in managing complex, global digital ecosystems.

We’re seeking a US-based Account Lead with experience in Healthcare Communications, corporate digital operations and project management.

You’ll act as the day-to-day strategic and delivery lead for a major Corporate Affairs digital program — coordinating updates across multiple stakeholders, ensuring compliance and governance, and driving consistency across a network of global corporate and product websites.

This is a hybrid role that blends account leadership, governance, and project delivery- ideal for someone who understands how to bring structure, clarity, and calm to a fast-moving corporate communications environment.

What You’ll Do

Account Leadership & Client Partnership

Serve as the primary point of contact for a US-based Corporate Affairs team.

Build trusted relationships with stakeholders across Corporate Affairs, Digital / IT, HR, and agency partners.

Translate business objectives into actionable digital plans and deliverables.

Provide strategic oversight to ensure alignment, transparency, and on-time delivery.

Governance and Workflow

Oversee governance across a large multi-site corporate web ecosystem.

Manage the intake, triage, and prioritization of content and technical requests.

Coordinate workflows between creative / content agencies and technical delivery teams.

Maintain SLA tracking, dashboards, and ongoing performance reporting.

Project Management

Lead quarterly delivery cycles tied to major corporate events, product launches, and content updates.

Oversee day-to-day collaboration with offshore development and QA teams.

Proactively manage risks, dependencies, and timelines to maintain operational stability.

Leadership and Collaboration

Partner with the wider team to ensure consistency and excellence in delivery.

Contribute to refining governance frameworks and improving digital workflows.

Represent Pulse in regular steering meetings and strategic planning sessions.

Who You Are

Experienced digital account or project lead (7–10 years) with pharma, biotech, or healthcare communications experience.

Confident in managing multiple stakeholders and workstreams across corporate and product websites.

Strong understanding of regulated digital publishing, compliance workflows, and corporate narrative alignment.

Skilled communicator with excellent organizational instincts and client-facing presence.

Hands-on with digital production and operations — understanding how sites are built, updated, and governed.

Qualifications

Bachelor’s degree or equivalent professional experience.

5–9 years of experience in digital account management or project delivery.

Demonstrated experience working in pharma, healthcare or life sciences and corporate communications

Knowledge of CMS platforms (WordPress, Sitecore, AEM, etc.) and digital workflows.

Experience managing SLAs, QA, and structured content workflows.

Level & Reporting

Equivalent to Base 2–3 (senior client-facing lead with PM capability). Reports to the Global Account Lead (EU-based).

Why Join Pulse Digital

Pulse partners with global life sciences organizations to deliver human-centric digital experiences that enhance corporate reputation and stakeholder engagement.

You’ll play a key role in shaping the digital operations of a global Corporate Affairs team — ensuring stability, consistency, and continuous improvement across an evolving web ecosystem.