Talent.com
Technical Support Analyst

Technical Support Analyst

FreedomPayPhiladelphia, PA, United States
9 hours ago
Job type
  • Full-time
Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

Location

  • This role is onsite in a hybrid capacity out of our office in Philadelphia, PA or Las Vegas, NV.

Responsibilities :

  • Technical Support Analyst will support our growing complex environment. This role will become intimate with the wide variety of systems and data. The role will provide a wide range of research, analysis, support, and assistance to customers on the front lines. Our technology ranges from state of the art web portals, software applications deployed at merchant locations, high transnational payment gateway, payment device troubleshooting, various tools and proxies, and point of sale integrations.
  • Requirements

  • Bachelor's Degree from an accredited university
  • Experience of working in and around the Hospitality or Retail industry
  • Experience of supporting, configuring or installing POS and PMS solutions (Micros, Opera, Aloha, InfoGenesis)
  • Experience in payments processing, financial services
  • 2 - 4 years equivalent work experience which may include; help desk support, technical trouble shooting, problem solving, software support
  • Participation in the 24 / 7 on call rotation
  • Some travel may be required
  • Technical support experience, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing and adding to a knowledge base.
  • Strong aptitude to learn quickly, both technical and business processes
  • Strong and accurate listening skills
  • Patience and Understanding
  • Excellent written and verbal communication skills in English, Spanish is a plus
  • We have offices in Philadelphia, Las Vegas, and London, and employ individuals across 16 different states and 7 different countries. All roles are hybrid, meaning that employees may work remotely but should expect periodic travel to an office. Frequency will vary pending your role and responsibilities.

    As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

    FreedomPay is an Equal Opportunity Employer, including Disability / Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Create a job alert for this search

    Technical Support Analyst • Philadelphia, PA, United States

    Related jobs
    • Promoted
    • New!
    Technical Support Analyst - Large Equipment

    Technical Support Analyst - Large Equipment

    enVistaQuakertown, PA, United States
    Full-time
    DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. Who is DEXIS and why should you join th...Show moreLast updated: 9 hours ago
    • Promoted
    • New!
    Technical Support Analyst - Integration (Available only to US Citizens)

    Technical Support Analyst - Integration (Available only to US Citizens)

    OracleTrenton, NJ, United States
    Full-time
    As a Principal Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the...Show moreLast updated: 9 hours ago
    • Promoted
    • New!
    Technical Support Analyst

    Technical Support Analyst

    City of Philadelphia PennsylvaniaPhiladelphia, PA, United States
    Full-time
    This is information technology work supporting the analysis and administration of local area networks and computing systems and performing the full scope of desktop installation, troubleshooting an...Show moreLast updated: 9 hours ago
    • Promoted
    Support Analyst I

    Support Analyst I

    Integrated ResourcesPhiladelphia, PA, United States
    Full-time
    Location : Philadelphia, PA 19104.Shift Timing : Mon-Fri 7 : 30 am - 4 : 00 pm.Position is 100% onsite at Main, temp only. Demonstrates basic knowledge of Tier 1 service level support as relates to addres...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Support Analyst

    Support Analyst

    InteProsPhiladelphia, PA, United States
    Full-time
    IntePros is seeking a Support Analyst to join our team and provide exceptional Tier 1 technical support for our award-winning healthcare client. This individual will serve as the first point of cont...Show moreLast updated: 9 hours ago
    • Promoted
    • New!
    Business Support Analyst

    Business Support Analyst

    NRG EnergyPrinceton, NJ, United States
    Full-time
    As an NRG employee, we encourage you to take charge of your career and development journey.We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work en...Show moreLast updated: 9 hours ago
    • Promoted
    • New!
    Technical Support Analyst in Philadelphia

    Technical Support Analyst in Philadelphia

    Energy Jobline ZRPhiladelphia, PA, United States
    Full-time +1
    Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub.We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy ...Show moreLast updated: 9 hours ago
    • Promoted
    • New!
    Technical Support Analyst, Visual Lease

    Technical Support Analyst, Visual Lease

    CoStar Realty Information, Inc.Trenton, NJ, United States
    Full-time
    Technical Support Analyst, Visual Lease.CoStar Group (NASDAQ : CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.Included i...Show moreLast updated: 7 hours ago
    • Promoted
    • New!
    Technical Support Analyst

    Technical Support Analyst

    City of PhiladelphiaPhiladelphia, PA, United States
    Full-time +1
    A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career.From our thriving arts scene and rich history to our culture of passion and grit, ther...Show moreLast updated: 9 hours ago
    • Promoted
    • New!
    Technical Support Analyst

    Technical Support Analyst

    Envista Holdings CorporationHatfield, PA, United States
    Full-time
    The primary function of this position is to independently support and perform complex technical duties related to the company's imaging and imaging products by resolving customer questions, problem...Show moreLast updated: 9 hours ago
    • Promoted
    • New!
    POS Support Analyst

    POS Support Analyst

    FirstPROHammonton, NJ, United States
    Temporary
    Direct message the job poster from firstPRO, Inc.Technical Recruiter at firstPro, Inc.This role supports a growing, fast-paced nationwide retail operation and requires a hands-on professional with ...Show moreLast updated: 9 hours ago
    • Promoted
    • New!
    Analyst - Prog Support

    Analyst - Prog Support

    MAXIMUSPhiladelphia, PA, United States
    Full-time
    Maximus is searching for an Analyst - Prog Support.Position is contingent upon contract award •.Must have the ability to pass a federal background check. Equipment will be provided but must meet the ...Show moreLast updated: 9 hours ago
    • Promoted
    Technical Support Analyst - Philadelphia, PA

    Technical Support Analyst - Philadelphia, PA

    TWO95 InternationalPhiladelphia, PA, United States
    Full-time
    Implementation, maintenance and support of server environments, local and wide area networks at al locations.May require sitting for extended periods of time. Light lifting and / or carrying, not to e...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    DTS Support Analyst I

    DTS Support Analyst I

    Partner's Consulting IncPhiladelphia, PA, United States
    Full-time
    Our client is seeking a DTS Support Analyst I who demonstrates basic knowledge of Tier 1 service level support as relates to addressing hardware (PC or end-user devices and peripheral equipment), a...Show moreLast updated: 9 hours ago
    • Promoted
    • New!
    Technical Analyst

    Technical Analyst

    LEGACY TREATMENT SERVICES GROUPMarlton, NJ, United States
    Full-time
    The Technical Analyst is responsible for analyzing and supporting Information Technology for Legacy Treatment Services and the Woods System of Care (WSOC). This role acts as a bridge between IT and ...Show moreLast updated: 9 hours ago
    • Promoted
    • New!
    Technical Support Analyst - Large Equipment

    Technical Support Analyst - Large Equipment

    Envista Holdings CorporationQuakertown, PA, United States
    Full-time
    Who is DEXIS and why should you join the team?.We offer meaningful work through innovation, diverse opportunities, and career progression. Competitive leave policies including but not limited to Sic...Show moreLast updated: 9 hours ago
    • Promoted
    • New!
    Process Support Analyst

    Process Support Analyst

    NTTAlloway Twp, NJ, United States
    Full-time
    Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Show moreLast updated: 9 hours ago
    • Promoted
    Technical Analyst

    Technical Analyst

    Legacy Treatment ServicesMarlton, NJ, United States
    Full-time
    The Technical Analyst is responsible for analyzing and supporting Information Technology for Legacy Treatment Services and the Woods System of Care (WSOC). This role acts as a bridge between IT and ...Show moreLast updated: 8 days ago