Amazon Connect Architect (TX)

Job Title: Amazon Connect Voice Architect
Location : Plano, TX
Rate: $80/hr
Position ID: TBD ( 1 positions)
Experience - 10+
RTTO - 5 Days Onsite

• Design and implement scalable contact center solutions using Amazon Connect and AWS services.
• Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
• Develop and optimize contact flows, IVR, and call routing strategies.
• Integrate Amazon Connect with AWS services and automate workflows using Python .
• Build and maintain real-time audio/video solutions with WebRTC for web.
• Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
• Ensure security and compliance with AWS best practices and regulatory standards.
• Conduct interoperability testing, quality assurance, and performance optimization.
• Integrate contact center platforms with ServiceNow CRM for seamless workflow.
• Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.
• Monitor and analyze metrics, reports, and dashboards to improve operations.
• Create technical documentation and architectural diagrams.
• Train and support stakeholders on system usage and best practices.
• Collaborate with IT, operations, and business teams to deliver effective solutions.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.