Treasury Management Client Service Specialist

Treasury Management Client Services Specialist

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

The Treasury Management Operations team has an opportunity for a Treasury Management Client Services Specialist. The role will be located in one of our operations centers located in the western United States. The ideal candidate will have the skills and experience to :

• Provide exceptional customer service to Treasury Management clients on a broad range of issues posed by telephone or email.
• Handle questions or problems related to the various Treasury Management products focused on collections, disbursements, information reporting, fraud protection, account analysis / billing and merchant services.
• Open a Salesforce case for each client issue, respond in a timely fashion, ensure follow-up is completed within established department expectations and document activity / resolution in the Salesforce case.
• Work to identify the root cause of errors and escalate issues as appropriate / needed to supervisor.
• Proactively reach out to clients when issues occur to provide workaround solutions.
• Work with clients when fraud occurs on their accounts, securing affidavits, facilitating recalls of transactions, and coordinating updates.
• Troubleshoot customer issues by conducting research in internal Treasury systems.

Qualifications :

Benefits :

Pay range (depending on location and experience) : $17-28 / hr

Location and Schedule : This position is full-time in office with variable schedule options. The available office locations are :

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.