Customer Resolutions Representative Estate Care

Customer Resolution Representative

Are you ready for the next step in your career? This is where it begins at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list and #1 among financial services companies as the best workplace "to grow your career" in the U.S. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today.

About This Role

Wells Fargo is seeking a Customer Resolution Representative in the Estate Care Center as part of Consumer & Small Business Banking Operations (CSBB). CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.

In This Role You Will

• Support internal and external customers with inquiries and complaints regarding financial products and services + Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online + Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards + Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals + Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action + Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications

Desired Qualifications

Job Expectations

Training and Work Schedule

You will receive in-depth classroom training, continued on-the-job training and coaching to learn about Wells Fargo banking products, procedures and services. Training will start on January 5, 2026, for 8 weeks. Training hours are 9 : 00 am 5 : 30 pm Monday Friday. You are required to attend the full duration of this paid 8-week training course. We're open Monday Friday 8 : 00 am 8 : 30 pm and Saturday 9 : 00 am 5 : 00 pm. Your regular work schedule will be 4-weekday shifts between 10 : 00 am 7 : 00 pm and Saturday varying between the hours of 9 : 00 am 4 : 00pm. Schedules are based on business need and are subject to change.

Posting Location

1525 W. W T Harris Blvd. 3rd Floor Charlotte, NC 28262 @RWF22

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.