Director, Hacker Success

Director, Hacker Success

HackerOne is a global leader in offensive security solutions. Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the software development lifecycle. The platform offers bug bounty, vulnerability disclosure, pentesting, AI red teaming, and code security. HackerOne is trusted by industry leaders like Amazon, Anthropic, Crypto.com, General Motors, GitHub, Goldman Sachs, Uber, and the U.S. Department of Defense. HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

HackerOne is seeking an experienced, strategic, and community-driven leader to serve as Director, Hacker Success. In this role, you will own the vision, strategy, and outcomes of our Hacker Success function, ensuring that HackerOne remains the #1 source of opportunity, education, and support for the global hacker community. You will lead and scale a function responsible for driving hacker success, engagement, and advocacy across the platform. This includes shaping HackerOne's approach to researcher growth and retention, aligning with product and customer-facing teams, and representing the hacker community internally and externally. You will be accountable for organizational design, strategic priorities, and delivering measurable impact across community and customer outcomes. This is a highly visible leadership role that requires cross-department influence, strong people leadership, and the ability to translate HackerOne's company strategy into durable systems and scalable programs that empower hackers worldwide.

The Community Team's mission is to ensure that HackerOne is the #1 source of education, support, and financial opportunity for our global hacker community. Your impact at HackerOne as Director, Hacker Success Program, will include :

• Own the Vision & Strategy : Define and drive the long-term vision for the Hacker Success function, aligning departmental goals with HackerOne's mission, product strategy, and growth priorities.
• Serve as a strategic partner in shaping HackerOne's holistic community strategy.
• Build & Scale the Organization : Design and evolve the Hacker Success organization to meet future needs, including role design, hiring plans, and succession. Manage and grow managers and senior ICs, building a leadership pipeline and setting durable systems for accountability.
• Champion the Hacker Community : Serve as the senior voice of the global hacker community internally and externally. Represent hackers at executive forums, with customers, and at industry events to ensure their perspectives shape company strategy, product, and programs.
• Lead Cross-Functional Impact : Drive alignment across Product, Customer Success, Revenue, and Marketing to ensure cohesive and effective community engagement strategies.