Desktop Support Specialist, L1

ABOUT VIAPLUS :

• ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry.
• Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility.
• As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.
• We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries.
• ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland.
• We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries.
• Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.
• We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience.
• Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions.
• In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.

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On-call- and weekend hours may be required.   QUALIFICATIONS :

Fast learner with strong technical aptitude, attention to detail and follow-up skills Strong analytical and problem-solving skills (essential)  Professional, courteous, friendly demeanor and exceptional customer service skills Ability to work in an extremely fast-paced environment with varying duties assigned   EDUCATION & EXPERIENCE :