Protective Services Hotline Specialist

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference .

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Introduction

Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities. Loudoun County Department of Family Services seeks a dedicated and experienced professional for a Protective Services In-take Specialist. The successful candidate will join the Preventive and Protective Services division within the Department of Family Services which envisions better health, safety, and well-being for all. We support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self- determination.

Job Summary

The Intake Specialist delivers exceptional customer service by handling calls on a joint hotline dedicated to reporting suspected abuse and neglect of children, or exploitation of persons 65 years and older or adults with disabilities.

This multifaceted role includes the following core responsibilities :

• Screening and triaging all incoming calls and referrals.
• Validating and assessing referrals to determine assignment priority, classification, and appropriate response in accordance with program policies.
• Assisting staff with interpreting policies related to validation and response procedures.
• Training new team members to ensure consistent application of protocols.
• Preparing unit reports and compiling statistical data.
• Communicating validation decisions to callers and mandated reporters.
• Providing public education on issues related to child abuse and neglect or exploitation of persons 65 years and older or adults with disabilities.
• Accurately documenting all calls, referrals, and correspondence promptly within designated information systems.
• Participating in on-call shifts and performing additional duties as needed to support 24-hour operations and timely crisis response.

Hiring salary is commensurate with experience.

Minimum Qualifications

Bachelor's degree in a Human Services field; or, a Bachelor's degree in any field with a minimum of two (2) years of directly related experience in a human services area.

Preferred Qualifications :

Job Contingencies and Special Requirements

Obtain specific mandated training such as CPS / APS state training as required for assigned area.