Technical Analyst

Job Title: Technical Analyst

FLSA Status: Exempt

Department: Information Technology

Reports to: Manager, Business Analysts

Flex Work Eligible! This position qualifies for the Flexible Work Policy. Employees receive 75 workdays annually to work remote! The initial amount of days is prorated for the first year based on start date.

GENERAL DESCRIPTION / PURPOSE:

The role of the Technical Analyst is to act as a technical resource to provide software solutions that meet the technical requirements of Loram’s internal customers.

ESSENTIAL JOB FUNCTIONS:

Functional and Technical Skills

• Create custom PL/SQL solutions within our ERP and mobile apps system.
• Provide system administration functions for ERP and Mobile applications
• Develop, test, and deploy code into the appropriate environment.
• As part of code development, overlooking and maintaining control versions like GitHub.
• Identify and resolve complex production issues. Monitor system processes to guarantee high uptime.
• Prepare technical documentation for code and design changes and debug, monitor, and troubleshoot end-user applications. Develop and implement procedures and documentation for software system testing, data validation, and training.
• Generate and compile reports based on findings, complete with probable cause and potential solutions to systems issues
• Create basic reports from SQL/Oracle database using appropriate tools.

Operational Excellence

• Partner with an extended team of business analysts to lead end users through training and testing by documenting user guides, training materials, business processes, and test plans, and then performing the required in-person material reviews.
• Provide technical knowledge and expertise to help Business Systems Analysts translate business needs into technical designs.
• Analyzes and creates software requirements and estimates for execution to determine the feasibility of design within time and cost constraints based on customer needs.
• Design user-friendly and efficient applications utilizing internal or external resources for data entry, reporting, and system integration.
• Confer with third-party software solutions to ensure that the most effective and efficient method of integration is chosen.

REQUIRED QUALIFICATIONS:

Education: Bachelor’s Degree in IT/Computer Systems or similar technical field

Experience:

• 3+ years of technical analyst/developer or related experience
• 1+ year in a manufacturing environment
• 3+ years Oracle PL/SQL development experience
• 3+ years RESTful APIs, RESTful APIs integrations and event-driven architectures experiences
• 3+ years’ experience with source control systems such as GitHub
• Experience with TOAD, Oracle SQL Developer or SQL Navigator or similar tool
• Experience utilizing SOAP, XML and JSON
• Experience with ERP systems
• Excellent verbal and written communication skills to convey complex technical solutions clearly to a group
• Strong analytical and creative problem-solving skills
• Excellent debugging and troubleshooting skills

*7+years or equivalent combination of education and experience

PREFERRED QUALIFICATIONS:

3+ years of Enterprise resource planning (ERP) Systems experience preferably IFS

3+ years C# development experience

1+ years’ experience with mobile app workflow development preferably Novacura

1+ years’ experience with Boomi or similar integration software

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office deskwork, requiring sitting, walking, using phone & computer
• May lift up to 30 lbs. occasionally
• 10% or more travel including international
• Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment

Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence.

Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.

Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.

Starting pay for the position is between $70,960.00 - $88,700.00.

Loram is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

Revised April 2025

#LI-HYBRID
#LI-KK1