Medical Assistant Apprenticeship Program

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours :

40

Work Shift :

Days (United States of America)

Location of where you will be placed is based on availability - but we do try and get you closest to your home

Next Apprenticeship March 23rd 2026

About the Medical Assistant Apprenticeship Program :

This Medical Assistant Apprenticeship program is up to 1 year apprenticeship, with ability to earn certification within 6 months. Eighteen month total commitment to Bon Secours Mercy Health. This apprenticeship program will be a registered US Department of Labor program.

Apprentices are hired at a full-time status as employees in the role of a non-certified Medical Assistant Apprentice with Bon Secours Mercy Health, and will also be enrolled as a student with Cincinnati State.

Apprentices simultaneously participate in related technical instruction (RTI), through Cincinnati State, and on-the-job learning (OJL), through Bon Secours Mercy Health Medical Group, for this apprenticeship. In addition to RTI and OJL, Apprentices will also engage in self-led study time.

During the apprenticeship, apprentices are required to complete at least 2000 hours of OJL conducted at a Cincinnati based Bon Mercy Health Medical group location, and 144 hours of RTI conducted at Cincinnati State.

Apprentices will be supervised by a preceptor or mentor while working and completing their OJL.

All BSMH policies apply to the Medical Assistant Apprentice for RTI & OJL including the attendance policy.

At the end of the apprenticeship, Apprentices will be required to sit and pass the Certified Clinical Medical Assistant (CCMA) exam, and have the opportunity to obtain a non-credit Medical Assistant Workforce Certificate from Cincinnati State.

Once apprenticeship is completed, and CCMA exam passed, associate has the opportunity to progress from the Apprenticeship role into a Certified Medical Assistant position within the Bon Secours Mercy Health Medical Group.

Summary of Primary Function / General Purpose of Position

The Medical Assistant Apprentice serves in a rigorous apprenticeship program for up to one year and is a multi-skilled clinical professional that provides indirect and / or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant Apprentice contributes to the completion of the patient’s chief complaint (e.g., respirations, blood pressure, pulse oximetry, height, weight, and temperature), documents patient / family needs, participates in planning and implementing care for patients, and may administer ordered medications (according to state laws and regulations) (e.g., oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines.

Essential Job Functions

• Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.
• Identifies significant changes in patient condition through data collection and reports them to the provider.
• Troubleshoots issues and escalate problems to provider, direct supervisor, or appropriate internal resource.
• Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
• Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
• Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
• Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
• Documents in electronic medical records (EMR) accurately and appropriately.
• Manages in basket messages in the electronic health record (EHR) under the Provider’s verbatim instructions.
• May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in / check-out).
• Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.
• Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs, and diagnostic tests, disposing of contaminated supplies, etc.
• Actively participate in ongoing training per Bon Secours Mercy Health and market recommendations.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing / Certification

Medical Assisting certification from one of the following (required within 12 months of start date) :

Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NRCMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)

If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina)

BLS Basic Life Support, American Heart Association (preferred upon hire, required prior to independent patient care)

Education

High School / GED (required)

Enrollment in an approved Medical Assistant program (required within 30 days employment)

Work Experience

1 year of healthcare or clerical physician practice experience (preferred)

1 year of service with RSFH (required at time of application

Training

None

Language

None

Patient Population

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

May be exposed to limited hazardous substances or body fluids.

May be exposed to human blood and other potentially infectious materials.

Intermittent exposure to fumes and odors

May have periods of constant interruptions

General office environment

Required to car travel to off-site locations, occasionally in adverse weather conditions

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting / Carrying (0-50 lbs.) x

Lifting / Carrying (50-100 lbs.) x

Push / Pull (0-50 lbs.) x

Push / Pull (50-100 lbs.) x

Stoop, Kneel x

Crawling x

Climbing x

Balance x

Bending x

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting x

Walking x

Standing x

Additional Physical Requirements / Hazards

Physical Requirements

Manual dexterity (eye / hand coordination)

Perform shift work

Hear alarms / telephone / audio recordings

Reach above shoulder

Repetitive arm / hand movements

Finger Dexterity

Color Vision

Acuity – far

Acuity – near

Hazards

Depth perception

Use of Latex products

Exposure to toxic / caustic / chemicals / detergents

Exposure to moving mechanical parts

Exposure to dust / fumes

Exposure to potential electrical shock

Exposure to x ray / electromagnetic energy

Exposure to high pitched noises

Gaseous risk exposure

Skills

Mercy Health is an equal opportunity employer.

As a associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

Department :

Administration - MHP Cincinnati, LLC

Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,