Digital License Support Advocate

A company is looking for a Digital License Support Advocate to assist customers with licensing inquiries and account management.

Key Responsibilities

Create accounts and notify customers of licensing availability

Provide customer support regarding license status and troubleshoot related issues

Maintain and develop process flows for new or existing products as assigned

Required Qualifications

1+ years of experience in customer service / support or a related field

High School diploma or equivalent experience required

Experience with MS Office Suite and Salesforce

Proven ability to adapt conversations based on the technical ability of customers

Experience in troubleshooting and problem-solving