Senior Claims Technical Specialist - Financial Lines

Senior Claims Technical Specialist - Financial Lines

Location : USA - NY - New York, TX - Plano, and IL - Chicago

Work Arrangement : Hybrid

The salary range for this role is : $126,000 - $236,000

The Opportunity

The purpose of this role is to oversee the examination, evaluation, and processing of complex claims estimates and paid claims values, ensuring adherence to policy terms and conditions in alignment with the QBE claims philosophy. The role also entails supporting the claims function in specific insurance classes to drive operational efficiency, efficient claims settlement, and fair resolution of claims disputes in line with company guidelines and philosophy.

Your New Role

• Manage a diverse portfolio of complex claims which includes conducting fact, liability and loss investigations and interpreting insurance contracts in an effective and efficient manner
• Evaluate and negotiate the resolution of assigned claims in a timely manner, within appropriate authority and in accordance with applicable laws, regulations, statutes, best practices and Department of Insurance (DOI) compliance
• Drive the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to deliver superior claim outcomes
• Collaborate with outside representative counsel to formulate litigation strategy ensuring achievement of desired outcome and effective litigation management strategies
• Directs and manage external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants
• Oversee projects and planning surrounding departmental initiatives to achieve strategic objectives
• Analyze, develop and determine appropriate case reserves on all assigned claim files and recommend changes where necessary to ensure actuarial accuracy
• Advise on specific professional liability areas of specialization and coordinates efforts to disseminate information and guide learning and thought leadership in those areas; serve as the subject matter expert
• Represent QBE by participating in and attending industry seminars or authoring articles pertaining to professional liability subjects
• Collaborate with Underwriters to identify, understand and address novel or complex risks to appropriately price and negotiate terms including participation in sales calls and requests for proposals (RFPs)
• Manage relationships with external vendors to deliver accurate, timely, and cost-effective solutions
• Take ownership for personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization

Required Education

Bachelor's Degree or equivalent combination of education and work experience

Required Experience

8 years relevant experience

Preferred Competencies / Skills

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency

Occasional (approximately 5-10 trips annually)

US Only - Physical Demands

General office jobs : Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Compensation Package :

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits :

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to :

Why QBE? What if you could have a positive impact - at work and in the world?

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success - and we can be part of yours!

Equal Employment Opportunity :

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Supplementary Information :

Skills : Adaptability, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Insurance Claims Processing, Intentional Collaboration, Managing Performance, Mentorship, Personal Initiative, Project Delivery, Regulatory Compliance, Risk Management, Team Development

How to Apply :

To submit your application, click "Apply" and follow the step by step process.