Help Desk Analyst II

We are looking for a dedicated Help Desk Analyst II to join our team in Woburn, Massachusetts. In this role, you will provide exceptional technical support and assistance to internal customers while maintaining a high level of attention to detail and accuracy. As part of a collaborative environment, you will contribute to the continuous improvement of departmental success. This is a long-term contract position offering an excellent opportunity for growth within the detail-oriented services industry.

Responsibilities:
• Deliver timely and courteous technical support to internal users, ensuring issues are resolved effectively.
• Apply troubleshooting expertise to diagnose and resolve hardware, software, and system-related problems.
• Maintain detailed records of customer interactions and solutions using designated computer applications.
• Configure and deploy hardware and software systems, ensuring compatibility and functionality.
• Provide support for devices such as Apple products, Mac computers, and Android systems.
• Utilize knowledge of Active Directory, Citrix, and Cisco technologies to resolve network and system issues.
• Assist in managing configuration settings and deployments to optimize system performance.
• Collaborate with team members to identify and implement improvements in service delivery.
• Educate users on best practices for utilizing hardware and software efficiently.
• Ensure compliance with company policies and procedures while delivering technical solutions.• Minimum of 1 year of experience in a help desk or technical support role.
• Proficiency in troubleshooting and supporting computer hardware and software systems.
• Familiarity with technologies such as Active Directory, Citrix, Cisco, and configuration management.
• Experience with Apple devices, Mac computers, and Android systems.
• Strong knowledge of Microsoft applications and operating systems.
• Ability to manage deployments and maintain system configurations.
• Excellent communication and problem-solving skills.
• Commitment to providing outstanding customer service and technical assistance.