Technical Account Manager

Technical Account Manager (TAM)

Location : Corona - Southern California (Hybrid - On-site / Remote)

GDI is looking for a Technical Account Manager for an MSP Client. This company is a fast-growing Managed Service Provider (MSP) based in Southern California, delivering exceptional IT support and solutions to businesses across a range of industries. We are looking for a motivated and customer-focused Technical Account Manager (TAM) to join the team and work directly with valued partners.

Job Overview

As a Technical Account Manager , you will serve as the primary technical contact for a portfolio of approximately 75 partners, driving the success of our partner relationships and ensuring they receive maximum value from our services. You will be responsible for maintaining strong, long-term relationships, supporting partners' technical needs, and identifying opportunities for new business within your accounts. This role is hybrid, requiring both on-site visits and client-facing activities like lunches, dinners, or golfing to build stronger relationships with partners.

Key Responsibilities

• Account Management : Manage a portfolio of 75 existing partners, ensuring ongoing satisfaction, retention, and growth. Provide proactive technical support and guidance to meet their business needs.
• New Logo Acquisition : Identify and pursue new business opportunities within your portfolio and work to secure additional partnerships.
• Technical Leadership : Serve as the primary technical point of contact for partners, offering solutions and recommendations related to IT infrastructure, security, cloud services, and managed services.
• Consultative Engagement : Develop and maintain a deep understanding of partner needs and business objectives to recommend tailored solutions that align with their goals.
• Partner Advocacy : Ensure partners' success by serving as their advocate within our organization, facilitating seamless communication between technical teams and clients.
• Relationship Building : Actively engage with partners through regular check-ins, on-site visits, and face-to-face interactions, including lunches, dinners, and other social events to strengthen relationships and enhance the partnership.
• Renewals & Upsells : Work with sales and account management teams to identify opportunities for contract renewals, upsells, and cross-sells, ensuring partners receive the full value of our services.
• Metrics & Reporting : Maintain accurate records of partner interactions, track key performance indicators (KPIs), and provide regular updates to senior management regarding the health of your accounts.
• Collaboration : Work closely with the engineering, support, and sales teams to ensure timely issue resolution and exceptional service delivery for your partners.

Qualifications

Compensation