Client Service Representative

Job Title: Customer Service Representative (CSR)
Location: Davie, FL
Duration: 12+ Months Contract with possible Extension

Job Summary
Serve as the primary point of contact for customers in the Arbitration Hub, providing timely support, resolving issues, and ensuring a smooth customer experience.

Key Responsibilities

• Handle customer queries via phone, chat, and email
• Manage issues from identification to resolution
• Coordinate with internal teams for escalations
• Maintain accurate documentation and track issue status
• Build customer relationships through problem-solving and guidance

Requirements

• 1–2 years of customer service experience
• Strong communication skills
• Ability to multitask and stay organized
• Calm under pressure
• Spanish proficiency preferred