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Customer Care Representative
Customer Care RepresentativeVirtualVocations • Alexandria, Virginia, United States
Customer Care Representative

Customer Care Representative

VirtualVocations • Alexandria, Virginia, United States
23 days ago
Job type
  • Full-time
Job description

A company is looking for a Customer Care Representative (Full-Time).

Key Responsibilities :

Triage incoming phone calls from members and pharmacies, resolving issues efficiently

Document and escalate concerns to the appropriate internal teams

Ensure customer satisfaction and adherence to health and safety standards

Required Qualifications :

High school diploma or equivalent; Associates or Bachelor's degree preferred

2+ years of customer service, call center, or healthcare experience

2+ years of PBM or related healthcare experience required

Ability to work independently in a remote, high-volume environment

Bilingual Spanish and Medicare experience preferred

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Customer Care Representative • Alexandria, Virginia, United States

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