Automation Account Manager

The Account Manager is responsible for representing SMC in all business activities associated with current customer and distributor account support. This position also has the responsibility to create and develop new business relationships to increase market share and obtain growth.

ESSENTIAL DUTIES

• Retains and profitably grows sales through proactive management of top strategic accounts and SMC distributors.
• Presents all of SMC's capabilities, services, and products to current and prospective customers and SMC distributors.
• Serves as the primary contact for assigned customers and is responsible for customer satisfaction.
• Represents customer's needs and goals within the organization to ensure quality.
• Leads all aspects of the sales process, calling upon others to assist in solution development.
• Proactively manages customer satisfaction and service delivery by anticipating potential service problems and monitoring satisfaction.
• Completes detailed SAP and forecasts as required.
• Maintains / creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer's top management team within top-rated accounts.
• Effectively utilizes SMC tools and resources to ensure organizational consistency and efficiency.
• Meets or exceeds target sales goals as detailed by Branch and Sales Managers.
• Completes market reports as new and relevant information becomes available.
• Manages SMC assets appropriately and be able to successfully calculate ROI using the RINGI process.
• Has passed all Pneumatic theory and other technical training required by SMC.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations.
• Mentors, guides, and teaches SMC sales philosophy, strategies, and tactics to new SMC sales professionals.
• Documents sales calls, projects, opportunities, contacts, success reports, and activity in CRM.
• Completes other duties as prescribed by the Branch Manager / Sales Manager.

All other duties as assigned.

PHYSICAL DEMANDS / WORK ENVIRONMENT

Varying work hours.

MINIMUM REQUIREMENTS

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