HVAC Dispatcher

HVAC Dispatcher

Willard is looking for a reliable and detail-oriented HVAC Dispatcher to join our growing team! This is an exciting opportunity to be a vital part of our daily operations ensuring our technicians are on the road, customers are taken care of, and service runs smoothly. If you enjoy fast-paced, team-focused environments, we want to hear from you!

Why Join Our Team?

Competitive pay with room to grow

Medical, Dental, and Vision Insurance

401(k) with company match

Life and Disability Insurance

Paid Time Off (PTO) & Paid Holidays

Ongoing training and career development

A supportive, team-oriented company culture

What You'll Do :

Answer and prioritize emergency and non-emergency service calls

Schedule and dispatch service technicians for installations and repairs

Maintain accurate customer records in our database

Coordinate with field teams to troubleshoot service issues

Ensure clear and timely communication between customers and technicians

Play a critical role in keeping operations running smoothly and efficiently

What We're Looking For :

2 years of experience in a call center, dispatch, or customer support role (required)

Service Titan experience (strongly preferred)

Experience in HVAC dispatch (preferred)

Strong communication and problem-solving skills

Ability to multitask and thrive in a fast-paced environment

Team player with a customer-first attitude

Familiarity with dispatching or scheduling software is a plus

Location : Richland Hills, TX (in office)

Pay : $16.00 $24.00 per hour

Job Type : Full-Time

Willard is an Equal Employment Opportunity Employer.