SAP ISU Customer Service Consultant

Swift Pace SolutionsTexas, USA

30+ days ago

Job type

Full-time

Job description

Job Title : SAP ISU Customer Service Consultant

Location : Remote (EST)

Duration : 6-12 Months

Job Description : Responsibilities :

Lead or support the implementation, enhancement, and maintenance of SAP ISU Customer Service (CS) module.
Work with business stakeholders to gather and analyze requirements and translate them into technical specifications.
Configure SAP ISU-CS for business processes including :
Move-in / Move-out
Contract Management
Business Master Data (BP, Contract Account, Contract)
Interaction Records
Notifications and Case Management
Integrate with related modules like Device Management, Billing & Invoicing, FICA, CRM, and AMI systems.
Support end-user testing, training, and documentation.
Participate in troubleshooting and resolving production issues in the CS module.

Required Skills :

5+ years of experience with SAP ISU, specifically in the Customer Service (CS) module.

Strong understanding of SAP Utilities business processes.

Hands-on configuration experience in areas like Move-In / Out, Premise, Connection Object, Contracts, Notifications.

Experience with master data management in ISU (BP, CA, etc.).

Knowledge of integration with other ISU modules : Device Management, Billing, FICA.

Experience in working with SAP CRM or SAP S / 4HANA is a plus.

Familiarity with SAP Interaction Center or Contact Center is desirable.

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Sap Consultant • Texas, USA

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