General Manager
$50,000 / yr Medical, vision, and dental insurance, Goal based bonus structure
As a General Manager, you will manage the day to day operations of the assigned location. You will be responsible for achieving KPIs and planned sales and profit goals through the implementation, management, and enforcement of company policies, procedures, best practices, programs, and performance standards.
In addition, you will directly supervise all employees, including hiring, training, coaching, and motivating your team to achieve set goals, and KPIs, including customer satisfaction feedback goals. You will also be in charge of inventory management, including purchasing, receiving, and the safe storing of the items needed to operate the business effectively. You will be accountable for all aspects of restaurant operations and administration, ensuring execution of all tasks and systems to guarantee maximum guest satisfaction, a consistent and safe work environment, and a profitable Profit and Loss statement. This position requires consistent demonstration of leadership and a strong attention to detail.
Benefits :
- Employee / store discount
- Food provided
- Opportunities for advancement
- Medical, vision, and dental insurance
- Goal based bonus structure
Responsibilities :
Inventory management, purchasing and receivingVendor managementUse of appropriate leadership style for various internal and external situationsEstablish credibility through people results and meeting KPIsEstablish full knowledge of company regulations, policies, procedures, standards, and goalsPrepare and follow action plans to address issues, escalations, and store profitability resultsSupport company initiatives by educating and training team members to achieve successProactively provide communication to internal Directors on the status of their restaurant including results, issues affecting guests or team members and individual achievements, and KPIsFollow all cash handling, house account, deposit, and credit card policiesReconcile comps, voids, discounts, and cash shortages and takes corrective actionManage the activities of the restaurant teams : This includes recruitment, hiring and retention practices, scheduling, and continuous training to increase the staff’s productivity, and customer service skillsEffectively provide performance feedback through coaching and timely reviewsEncourage friendly internal competitionEnsure team members are focused on guest satisfactionThink creatively and seize business opportunities within the local communityEngage with guests to create a personable and seamless experienceUse all service-related feedback to continually improve service levels, drive overall guest satisfaction, increase return visits, and reduce guest complaintsManage controllable expenses and restaurant complianceUnderstand the critical nature of making logical and timely decisions under tight deadlines and high-pressure situationsObserve ambiance and safety in the restaurants, i.e. : lighting, music, marketing displays and cleanliness of small wares; ensures floors are clean, dry, and free of debris throughout the shift and seating package is clean and in good conditionPerform any other duties as requested by the Corporate Support Team, Area Director, and other leadership team members to ensure customer satisfaction, safety, and profitabilityAvailable to work flexible and long hours at times including weekends and holidays