Director Product Management - Adobe Experience Platform

Director Of Product Management

Become a part of our caring community and help us put health first. Humana's Product organization is seeking a Director of Product Management with deep knowledge of the Adobe Experience Platform (AEP) ecosystem. As a Director, you'll play a key role, responsible for defining and driving the product roadmap, aligning cross-functional teams, and delivering innovative customer data and experience solutions that power personalized, data-driven marketing across channels. This role is focused on scaling Adobe Experience Platform as an enterprise platform. Success in this role means continuing to expand AEP into a mature, enterprise-wide platform that delivers measurable impact across Humana's member experience. You'll lead adoption across teams and channels, enable personalized, real-time messaging that increases engagement, conversion, and health outcomes. Your work will enable scalable integration with enterprise platforms and data and provide stakeholders with clear visibility into AEP's performance and value.

Key Responsibilities :

Product Strategy & Vision

Collaboratively define and evolve the long-term product vision for Adobe Experience Platform within the organization including Real-Time CDP, Adobe Journey Optimizer, Customer Journey Analytics, and AI Agents.

Translate business goals and customer needs into a clear product roadmap aligned with enterprise priorities.

Prioritize capabilities and features based on customer impact, business value, and technical feasibility.

Align platform releases and dependencies with other platform teams including Digital, Customer Preferences, and Identity Access.

Cross-Functional Leadership

Partner with marketing, data science, engineering, other platform teams, and customer experience teams to deliver scalable and secure AEP solutions.

Monitor, adjust, and communicate engineering backlog status to deliver prioritized features while maintaining engineering capacity.

Collaborate with Adobe account teams and solution architects to ensure optimal platform utilization and innovation.

Customer & Market Insights

Stay ahead of industry trends in customer data platforms, personalization, and marketing technology.

Gather feedback from internal stakeholders and external customers to inform product decisions.

Governance & Compliance

Ensure data governance, privacy, and compliance standards are embedded in platform capabilities.

Work closely with legal and data teams to maintain trust and transparency in data usage.

Measurement & Optimization

Define KPIs and success metrics for AEP initiatives, ensuring continuous improvement and ROI.

Monitor platform performance, user engagement, and data quality to inform future enhancements.

Required Qualifications :

Bachelor's degree in business, computer science, marketing, or related field.

8+ years of product management experience, with at least 3 years focused on customer data platforms, marketing automation platforms, enterprise digital platforms, or similar martech.

Deep understanding of Adobe Experience Platform and its ecosystem (e.g., Real-Time CDP, Adobe Journey Optimizer, Adobe Analytics).

Proven track record of launching and scaling data-driven products in a complex enterprise environment.

Strong leadership, communication, and stakeholder management skills.

Experience working with agile methodologies and product development frameworks.

Preferred Qualifications :

MBA or advanced degree preferred.

Ability to translate technical concepts into business value for non-technical stakeholders.

Healthcare industry experience or familiarity with regulated environments.

Experience integrating AEP with other Adobe Experience Cloud products and third-party systems.

Familiarity with personalization strategies, and omnichannel orchestration.

Familiarity with data architecture, identity resolution, and customer segmentation strategies.

Humana Perks :

Full time associates enjoy : Medical, Dental, Vision and a variety of other supplemental insurances; Paid time off & Paid Holidays; 401(k) retirement savings plan; Tuition reimbursement and / or scholarships for qualifying dependent children. And much more!

Social Security Task :

Alert : Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Virtual Pre-Screen :

As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a HireVue interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range : $168,000 - $231,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

About us : Humana Inc. (NYSE : HUM) is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it.

Equal Opportunity Employer : It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.