Senior Product Pre-Sales Engineer

A company is looking for a Senior Product Pre-Sales Engineer to contribute to its presale function success.

Key Responsibilities

Prepare and deliver demonstrations of Customer Service Automation solutions across the CCaaS platform

Evaluate and document prospect's infrastructure, leading discovery calls to identify opportunities

Collaborate with Sales, engineering, product, and design teams to develop innovative solutions

Required Qualifications

Bachelor's degree in a related technology field; MBA preferred

7+ years of hands-on technical experience in solutions engineering or sales architecture

7+ years of consulting or customer engagement experience

5+ years of contact center experience

Knowledge of chatbot, automation, conversational AI, and web technologies