VP, Digital Product Employee Experience (HR)

VP, Digital Product Employee Experience (HR)

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Colleague Experience Group (CEG) American Express' Human Resources functionis dedicated to delivering a world-class colleague experience. Our mission is to deeply understand colleagues' needs and co-create simple, impactful ways of working that empower every colleague to thrive. Within CEG, the Colleague Services (CS) organization plays a key role in enabling this mission by delivering exceptional services, capabilities, data, and insights. The Colleague Product Management (CPM) team within CS leads the strategy, development, and delivery of digital products that power the colleague experience across the enterprise. As the VP, Digital Product Employee Experience (HR) within Colleague Product Management, you will lead our Design & Research practice and continue to mature our product roadmap for American Expresses' intranet (The Square). In close partnership with Technology and the wider CS leadership team, you will accelerate our adoption of GenAI and advance our Colleague Experience Servicing Strategy. In this role, you won't just improve software, you'll shape how colleagues feel at work. From their first day to their next career opportunity, you'll help create seamless, meaningful, and empowering experiences that help every colleague bring and deliver their best. This role partners across the organization to deeply understand colleague needs, identify friction points, and influence the design and delivery of solutions. Collaborating closely with stakeholders across CEG and Technology, you'll ensure that our digital experiences are intuitive, cohesive, and empowering for colleagues. This is a high-impact role for someone who thrives at the intersection of technology, user experience, and human-centered design. The role will report to the Vice President of Colleague Product Management and will be hybrid from our New York office.

Key Leadership Accountabilities

• Build, inspire, and mentor a high-performing global team of UX designers, researchers, and product managers who deliver impactful, scalable enterprise experiences.
• Lead the Design & Research practice within Colleague Product Management to shape intuitive, cohesive, and empowering digital experiences across the enterprise.
• Define and evolve the digital product roadmap for Amex's intranet (The Square), ensuring it reflects colleague needs and drives engagement, simplicity, and productivity.
• Partner with Technology and Colleague Services leadership to shape and accelerate GenAI adoption across CEGacting as both a strategic problem solver and solution architect to evolve key use cases, embed product design best practices, and enable innovative, human-centered digital experiences at scale.
• Advance the Colleague Experience Service Strategy to deliver seamless, personalized digital touchpoints from onboarding through career progression.
• Define and lead the omni-channel experience strategy, connecting digital, mobile, chat, and human-assisted channels to deliver a seamless, cohesive colleague experience.
• Champion human-centered design and agile delivery, fostering a culture of collaboration, experimentation, and data-informed decision-making.
• Leverage analytics and colleague insights to identify friction points, co-create solutions, and continuously elevate the colleague experience.
• Collaborate across CEG, Technology, and broader enterprise functions to shape and prioritize the digital experience strategy, vision, and roadmap, aligning with enterprise objectives and colleague needs.
• Engage with third-party HCM SaaS partners to influence roadmap alignment, ensure seamless integration, and deliver unified end-to-end colleague experiences.
• Serve as a trusted advisor to senior leadership, informing digital priorities, emerging technology adoption, and design-led innovation strategies.
• Ensure accessibility, inclusivity, and brand alignment across all digital experiences, reinforcing Amex's culture of backing colleagues and empowering performance.
• Elevate key opportunities and strategic priorities to senior leadership, ensuring alignment and enterprise-level decision-making across CEG and Technology.

Required qualifications :

Salary Range : $176,750.00 to $282,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window : https : / / www.eeoc.gov / poster Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions.

Job : Executive

Primary Location : US-New York-New York

Schedule : Full-time

Req ID :