Hospitality Manager - The White House Hotel

Job Description

Job Description

Description :

Job Title : Hospitality Manager

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Position Overview :

The Hospitality Manager is responsible for overseeing the daily operations of the hotel and restaurant, ensuring excellence in guest experience, staff performance, and operational efficiency. This role requires a strong leader who can balance administrative duties with hands-on involvement in both front- and back-of-house operations. The Hospitality Manager will foster a culture of service, teamwork, and accountability while upholding brand standards and achieving financial goals.

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Key Responsibilities

• Oversee hotel front desk, guest services, housekeeping, and work with the restaurant manager on operations.
• Ensure exceptional guest experiences by training and coaching staff on service standards.
• Manage scheduling, staffing, and performance evaluations across hotel and restaurant teams.
• Develop and implement standard operating procedures (SOPs) to drive consistency and efficiency.
• Monitor financial performance, including budgeting, labor costs, and inventory control.
• Partner with the kitchen and restaurant leadership to ensure seamless food and beverage service.
• Handle guest complaints and resolve issues promptly to maintain satisfaction and loyalty.
• Ensure compliance with health, safety, and hospitality regulations.
• Support marketing initiatives, local partnerships, and community engagement.
• Lead by example, maintaining a visible presence on the floor and in guest-facing areas.

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Job Requirements

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Physical Requirements

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Compensation & Benefits :

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DISCLOSURE STATEMENT

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel / Restaurant. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

I have read and understand the above.

Signed : Date

Name of Employee (Print) : _____________________________________

Requirements : Job Requirements

Proven experience in hospitality management, preferably in a hotel with food & beverage operations.

Strong leadership and team-building skills with the ability to motivate staff.

Excellent communication, problem-solving, and conflict-resolution skills.

Financial acumen with experience in budgeting, forecasting, and cost control.

Ability to manage multiple priorities in a fast-paced environment.

Proficiency in property management systems (PMS), restaurant POS, and Microsoft Office Suite.

Flexible schedule, including availability to work nights, weekends, and holidays as needed.

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Physical Requirements

Must be able to lift, push, pull, and carry up to 50 pounds.

Must be able to stand, walk, and move around the property for extended periods.

Ability to bend, reach, and perform tasks requiring physical mobility.

Must be comfortable working in varied environments (indoor, outdoor, kitchen, guest areas).