Call Center Representative

Job Description

Job Description

Description :

Customer Service Representative – Medical Call Center (onsite)

Join CPa Medical Billing, a leading provider of medical billing services, as a Customer Service Representative in our dynamic call center team. We are committed to delivering exceptional support to healthcare providers and patients alike. If you have a passion for healthcare, excellent communication skills, and experience in medical call centers, we invite you to become a vital part of our growing organization.

Key Responsibilities :

• Handle inbound and outbound calls related to medical billing inquiries, patient account questions, and provider support
• Assist healthcare providers and patients with billing issues, insurance claims, and payment processing
• Document all interactions accurately in the electronic health record (EHR) systems
• Collaborate with team members to resolve complex billing and account issues efficiently
• Maintain up-to-date knowledge of medical billing procedures, insurance policies, and compliance standards
• Ensure high levels of customer satisfaction through professional and empathetic communication

Skills and Qualifications :

At CPa Medical Billing, we foster a collaborative and supportive work environment that encourages professional growth. We offer competitive benefits and opportunities for advancement, making it an excellent place to develop your career in healthcare support.

Requirements :

Skills and Qualifications :