Customer Service Rep

Customer Service Representative

RSI, recently acquired by Trinity Industries, Inc is hiring a Customer Service Representative for our Elizabeth, NJ location.

This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.

Customer service, intake of BOLs, and commodities being delivered or transferred

Fulfill daily workload and tasks delegated by manager / cross-train as necessary

Enforces safety policies and procedures with other employees and visitors to the facility

Updating and maintaining customer databases

Monitoring and ordering customer inventory

Maintaining filing systems

Maintain and communicate customer inventory information

Compiling records of office duties and activities

Handling inquiries and incoming customer work order requests

Reviewing files and records to answer customer requests for information

Checking and distributing documents and correspondence

Photocopying, scanning, faxing, and sending emails

Organizing and scheduling customer work orders

Interacts with customers, railroad crews, and visitors

Answer phones for the facility

Utilizing an inventory tracking system

Performs all other duties as assigned.

Qualifications - External Education & Experience :

High school diploma or GED equivalent

Valid Driver License

Five (5) + years of experience in an office setting, railyard preferred

Other Knowledge, Skills & Abilities :

Ability to understand and follow operating procedures and policies

Proficient computer skills with Excel, Microsoft Word, and Outlook

Knowledge of office and business practices, equipment, and procedures

Good conflict resolution skills

Able to pay close attention to details and identify and correct mistakes

Must possess good organizational skills

Ability to perform work safely and productively

Able to work Monday - Friday 7 : 00 am - 3 : 30 pm with some overtime and weekend hours

Core Competencies :

Customer Orientation : A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction.

Interpersonal : Ability to develop and maintain relationships with others and adapt to a situation appropriately.

Organized : Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing.

Oral Communication : Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.

Task Completion : Ability to complete assigned tasks accurately and efficiently, following set procedures and following up when necessary.

Environmental Conditions :

Office Environment : Work in trailer or building on Rail Road Terminal property. No exposure to extreme heat, cold, noise or chemicals or hazardous equipment.